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You are the owner of a rare 1969 Chevrolet Corvette ZL-1. The car is in poor con

ID: 363653 • Letter: Y

Question

You are the owner of a rare 1969 Chevrolet Corvette ZL-1. The car is in poor condition, and you want to return the car to its original condition in two months for eventual resale. You contact Dominic’s Restorations, Inc., and speak with Dominic, the owner, who is a renowned specialist in repairing Chevrolet Corvettes. Dominic tells you that he would welcome the opportunity to work on such a rare automobile. Dominic also says there is a possibility that he would not able to repair the entire car within the two month time period. Instead, he would like to reserve the right to delegate the obligation to another company in case he can’t meet the deadline. Weigh the pros and cons of granting Dominic the right to delegate the work. You are the owner of a rare 1969 Chevrolet Corvette ZL-1. The car is in poor condition, and you want to return the car to its original condition in two months for eventual resale. You contact Dominic’s Restorations, Inc., and speak with Dominic, the owner, who is a renowned specialist in repairing Chevrolet Corvettes. Dominic tells you that he would welcome the opportunity to work on such a rare automobile. Dominic also says there is a possibility that he would not able to repair the entire car within the two month time period. Instead, he would like to reserve the right to delegate the obligation to another company in case he can’t meet the deadline. Weigh the pros and cons of granting Dominic the right to delegate the work.

Explanation / Answer

The pros and cons of granting Dominic the right to delegate the work is explained below:

Pros:

1. Best quality service can be provided, so that further there will not be any issues.

2. The time can be quick on completion on the service.

3. The customers satisfaction could improve, as where the needs and the expectation of customers get satisfied.

4. The model is unique as when that is provided with service it increase the customer loyalty towards using the brand.

Cons:

1. The work may not be taken into more importance, so that can create conflict with the customer during service.

2. The replacement of the car parts cannot be guaranteed, due to its poor condition it cannot be waranteed on further service.

3. The decision making would be difficult, as where that might affect on the finance and planning to complete the work.

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