Section l: For each of the following tasks within the trip a to Crete from Unite

Question

Section l: For each of the following tasks within the trip a to Crete from United Kingdom, identity each activity as VA, NVA (Waste (W) or Incidental Activity-IA) (26%) 1. Call the travel company to make the booking. 2. Receive the tickets by mail. 3. Call the taxi company to make the booking. 4. Wait for the taxi S. Load the luggage (8:00 A.M. GMT). 6. Drive to the airport (three and a quarter hours), arriving two hours before the scheduled flight time as required by the airline. 7. Unload the luggage. 8. Wait in the currency exchange queue (to change English pounds into Greelk 9. Wait in the check-in line. 10. Wait in the security line. 11. Wait in the customs line. 12. Wait in the departure lounge. 13. Wait in the boarding line. 14. Wait in the airplane (two-hour air-traffic delay) 15. Taxi to the runway 16. Fly to Crete (three hours). 17. Wait in the airplane (taxi and deboarding). 18. Wait in the baggage-claim line. 19. Wait in the immigration line. 21. Wait in the customs line. 22. Load luggage onto the bus. 23. Wait in the bus. 24. Travel by bus to the villa (almost forty- five minutes). 25. Unload luggage and carry to villa. 26. Wait to check in at the villa (9:00 P.M. GMT).

Explanation / Answer

Value added : all activities that add value to the cutomer and meet the following criteria

Non value added:Seven wastes

Incidental activity that is defined as the activity that builds up throughout the task or activity planned for the day.

Activities that fallunder VA category:1,2,3,15, 16 and 24

NVA: 4,6,8,9,10,11,12,13,14, 17,18,19,21,23 AND 26

The rest are IA.

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