Review the Baldridge Framework HC Free Sample https://www.dropbox.com/s/9p8ef2wt

Question

Review the Baldridge Framework HC Free Sample  https://www.dropbox.com/s/9p8ef2wts0vc4nv/2015_2016_Baldrige_Framework_HC_Free_Sample-2.pdf?dl=0

The Baldridge Framework includes a sample of one of the areas that organizations are encouraged to think about.

Imagine that you are working in a healthcare facility and answer (one) of these questions under Service offerings and Patient and other Customer Support:”

1- HOW do you enable PATIENTS and other CUSTOMERS to seek information and support?

2- HOW do you enable them to obtain HEALTH CARE SERVICES from you?

3- What are your KEY means of PATIENT and other CUSTOMER support, including your KEY communication mechanisms?

4- HOW do they vary for different PATIENT and other CUSTOMER groups or market SEGMENTS?

5- HOW do you determine your PATIENTS’ and other CUSTOMERS’ KEY support requirements?

Explanation / Answer

Q. HOW do you enable PATIENTS and other CUSTOMERS to seek information and support?

A. Health services researchers examine the facility that means to care, health care costs and processes, and the outcomes of health services for individuals and populations. Provision of high-quality, affordable, health care services is an increasingly difficult challenge nowadays. Due to the complexities of health care services and systems, investigating and interpreting the use, costs, quality, accessibility, delivery, organization, financing, and outcomes of health care services is key to informing government officials, insurers, providers, consumers, and others making decisions about health-related issues.

The main aim of Customer Support Services and patient is to make organisation easy to obtain health care services from and responsive to your Patient’s and your other customer’s expectation.

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