1.Customer expectations play a pivotal role in many aspects of service, as do cu
ID: 365272 • Letter: 1
Question
1.Customer expectations play a pivotal role in many aspects of service, as do customer perceptions. Investigate customer expectations associated with a service of your choice. Suggest ways in which the organisation can manage these expectations.2. What is the research question based on above statement? 1.Customer expectations play a pivotal role in many aspects of service, as do customer perceptions. Investigate customer expectations associated with a service of your choice. Suggest ways in which the organisation can manage these expectations.
2. What is the research question based on above statement?
2. What is the research question based on above statement?
Explanation / Answer
1- It is indeed true that customer expectations and perceptions are pivotal for any business who provide service.Let's take an example of a service provider of "Broadband internet connection". While taking any broadband connection a customer will expect that speed of internet will be good and according to the need of the customer, price of the service will be reasonable, internet access should not be disrupt,data of the customer should be private and chances of pircay and hacking could not be there,the service provider should solve the querry or any problem happened in the service quickly.An organization which provide these service can manage these expectations of the customers by adhering to the quality standard of the service.It should know that when customers are paying price for the service they should get service continuously.If the service provider make it the motto that the quaity of service will be better and customer service will be adressed properly, then customers are always happy with the service provider.
2-Role of customers expectations and perceptions in service delivery of an orgaization.
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