2. A maintenance group aims to improve the effectiveness of its repair work. The
ID: 365483 • Letter: 2
Question
2.
A maintenance group aims to improve the effectiveness of its repair work. The group therefore monitors the number of maintenance requests that require a second visit to complete the repair. On any given week the maintenance group responds to 200 maintenance requests. The following table summarizes the number of those maintenance requests that required a second visit in the last five weeks.
Week Number 1 2 3 4 5
Number of those maintanance requests that required a second visit
6 8 9 7 3
What type of control chart should be used here?
Select one:
a. p-chart
b. run test
c. c-chart
d. mean chart
e. range chart
Explanation / Answer
P outlines are utilized to screen the extent of nonconforming units of a process on a sample of tests taken from the process at given circumstances (hours, shifts, days, weeks, months, and so on.). Initially, the tests are performed to determine the proportion of nonconforming customers. After that, a sample is taken to estimate if there are some customers who have visited again for the maintenance.
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