QUESTION 23 3 points Save Answer Customer service mesasures and customer saidaci

Question

QUESTION 23 3 points Save Answer Customer service mesasures and customer saidacien msures ore idely usedm of e becase thary are easy tdetemine, bt they we aiso lagping mdcators lst cument er important that you link perfomance messures to revenve generation and proitability measures O A. Control over logistics costs can be accomplished using performance meterics and standards O B. Difficult to manage things that are not measured C It is a lot easier and cheaper to retain customers than Es to go eut and find new ones dustomer retention should epal more sales O D.A & C Only O E. All of the above 3 points Save Answer QUESTION 24 When we reduce inventory levels as a result of managing our supply chain. Our return on assets should O A Increase B. Stay the Same O C. Decrease O D. ROA is not impacted by Inventory

Explanation / Answer

1- a and c both

2-when we reduce inventory levels as a result of managing our supply chain. Our return on assets should

increase

Return on assets (ROA) is a financial ratio that shows the percentage of profit a company earns in relation to its overall resources also known as Net Income divided by total assets of the company. When inventory investment is reduced ,it results in lowering the cost of goods sold. In turn, the net income before taxes will increase by the same amount. For example, a $500 reduction in inventory will result in a $500 increase in net income. For every dollar in inventory reduction, there is a corresponding rise in net income by the same dollar amount.

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