9. A paint manufacturing company has three factories located in France, Gemany,
ID: 367121 • Letter: 9
Question
9. A paint manufacturing company has three factories located in France, Gemany, and Spain. The productivity data of the factories are as follows Factory Location Amount of Paint Total Input Cost (USD) Produced (U.S. Gallons) 4.600.000,000 Spain Germany France 5.500.000.000 4.000,000,000 $5.250.000 55,250,000 $3.500.000 Based on the productivity analysis of all the factories, the productivity of the factory in: a. Germany is lower than that of the factory in Spain. b. Spain is higher than that of the factory in France. e. France is higher than that of the fsctory in Spain. d. France is lower than that of the factory in Germany. 10. Key measures of innovation and learning include a, supply-chain performance b. processing tie c. percentage of new products developed d. the variance around the average time 11. The is based on a set of cause-and-effeet linkages between internal and external performance, and in this fashion, defines the key perfonmance measturements on which service-based firmas should foeus. a. Service-Profit Chain model b, value chain model c. balanced scorecard inversion model d. Malcolm Baldrige Performance Excellence program 12. The innovation and learning perspective in the balanced scorecard model includes measures such as: a. return on investment, econounic value added, and shareholder value. b. number of cooperative eustoner-company design initiatives and percent of sale tron c. training hours per employee, hiring process effectiveness, and revenue per employee. d. service-quality levels, design and dennand flexibility, and asset utilization. 13. In the context of the types of perfonnance measures, which of the following is a measure of innovation and leaming a. Patent applications b. Employee retention e. Product secalls d Labor productivityExplanation / Answer
9. C France is higher than that of the factory in Spain
Here Productivity of Spain = 4600000000/5250000 = 867
Whereas Productivity of France = 4000000000/3500000 = 1142.85
10. C Percentage of new products developed
11. D Malcolm Baldrige Performance Excellence model
In this model different type of internal causes are examined to understand its effects on the business.
12. D Service Quality Level, Design and Demand flexibility and asset utilization.
13. A Patent applications is the most important measure of innovation and learning
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