Explain in 200 words how you see the principles expressed in the statements mani

Question

Explain in 200 words how you see the principles expressed in the statements manifested in each Nordstrom and Mens Wharehouse public reputation, and how they treat their employees in the services they provide, their marketing, etc. statements are below:

Men's wearhouse mission statement - To All Employees, Officers, and Directors: Since we opened the doors more than 30 years ago, The Men's Wearhouse mission has been to maximize sales, provide value to our customers, and deliver top-quality customer service while still having fun and maintaining our values. Nordstrom- Vision: Our goals are simple: to serve our customers better, to always be relevant in their lives and to form lifelong relationships. ... John W. Nordstrom Founding philosophy: offer the customer the best possible service, selection, quality and value.

Explanation / Answer

Answer: The principles expressed in the mission statement of Men’s Warehouse reflect the principles of focussing on customer service along with quality for improving sales. The organization cherishes its organizational values and wants to make work enjoyable for its employees. This reflects that the company values its employees and care for making their work enjoyable provided it does not disturbs the organizational value and focus. The organization realises that it is important for the organization to focus on quality and customer service if it wants to increase its sales. Therefore it can be said that Men’s warehouse values both customers and employees.

Nordstorm follows the principles of customer service by offering them best possible service, selection, quality and value so that it develops lifelong relationships with the customers. This indicates that just like Men’s Warehouse, Nodstrom also considers customers as an important part of their business and work for providing excellent customer service. This also indicates that the organization expects that the employees are also customer focussed and they work for providing best possible service to the customers. This means that the company has a focus on improving the performance of their employees and make them customer oriented. Therefore Nodstorm values both its customers and its employees.

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