Suppose you receive a phone call from a client in Sales who cannot print a repor
ID: 3686194 • Letter: S
Question
Suppose you receive a phone call from a client in Sales who cannot print a report on a printer in the Research and Development department. The report is from a database created on a server located at headquarters. The client tells you that other members of the Sales department are able to print to the Research and Development department. You check the printer and you are able to send a test page to the Research and Development department printer. Which combination of steps would be the most effective approach to troubleshooting this issue?
A) Verify printer accessible through local network, verify PC network connectivity, verify access to server, and verify access to corporate database
B) Verify printers work at corporate headquarters, verify network equipment closet has power, and verify local printer is turned on
C) Verify computer IP configuration is correct, verify PC network connectivity, and verify that the PC has correct printer configuration
D) Verify printer has paper, verify network configuration is correct on the computer, and verify that headquarters servers are connected to the network
I'm inclined to think C but if not please explaine why
Explanation / Answer
not only c and c
Printer Troubleshooting
Side effect
The Printer is not printing
Finding
Verify whether the printer getting power
On the off chance that there are no lights or no showcase on the front of the printer, the printer is not getting power or power. Check to ensure the force line is connected to both to the divider or electrical extension and to the back of the printer. Squirm the force rope where it connects to the back of the printer to ensure it is not free. A few models of work area planes have a two section power rope. For this situation, check along the length of the force string to ensure both parts are connected to together.
In the event that the printer is still not getting control, connect the force line to an alternate outlet on the electrical extension. On the off chance that this does not work, take a stab at connecting the printer to an alternate divider outlet.
Verify whether you can print a Windows test page
The windows test page is a fundamental correspondence test between your PC and the printer. To print a Windows test page:
Left mouse-click on the Start catch.
Go to Settings and afterward select Printers. Inside the printer window, you ought to see a little printer symbol with the name of printer you are attempting to print to.
Place your mouse bolt on the little printer symbol and right mouse-click. A little dim window ought to show up and the last decision in the crate is Properties.
Left mouse-click on Properties. A printer window with a few tabs ought to show up.
On the General tab, there is a Print Test Page catch in the lower right corner. Left mouse-click on the catch. You may tap on the "Yes" catch on your screen, however the genuine inquiry is: Did anything print from the printer?
On the off chance that the answer is no, please call or email the Help Desk at x1112.
On the off chance that you can print a Windows test page, attempt to print from an alternate project. On the off chance that the report does not print from that program, the printing issue needs to do with that program.
Verify whether there is paper in printer. Is their a paper jam?
In the event that the printer has paper in the paper plate, the paper might be stuck or not encouraging appropriately. Take the paper out of the paper plate and verify that the top bit of paper is not crinkled or twisted.
On the off chance that the printer is a DeskJet, lift open the intro page and hope to check whether a bit of paper is most of the way encouraged through. In the event that it is, expel paper tenderly from the top and close.
On the off chance that the printer is a LaserJet, open the highest point of the printer and check for paper underneath the toner cartridge. On the off chance that there is paper there, delicately uproot it, and supplant the toner cartridge.
Verify whether the PC getting a sign from the printer.
The PC and the printer must be imparting before the printer will print. When you send an archive to print, does a little printer show up on the Windows taskbar (around the time)? In the event that this printer shows up on the taskbar, the PC thinks the printer is accepting correspondence. As of right now, the printer ought to squint lights (if a DeskJet) or says "printing" or "accepting" on the presentation (if a laser printer). On the off chance that the printer is not getting the correspondence from the PC, take a stab at restarting the PC. After you have signed in, check whether you can print now.
Verify whether Printer disconnected from the net or Paused.
On the off chance that the printer is disconnected from the net or stopped, the print employments will simply stack up in the print line yet nothing prints.
Left mouse-click on the Start catch
Go to Settings
At that point pick Printers
The Printer organizer ought to open and show the printers introduced on this PC.
Place your mouse bolt on the printer you are checking and right mouse click. A dialog box ought to open.
On the off chance that the printer is stopped or disconnected from the net you will see a dark check mark by the words "Delay Printing" or "Printer Offline."
Left mouse-click on the dark check stamp and check whether you can "uncheck" it.
In the event that the check imprint won't leave, take a stab at restarting the PC (Start – Shutdown – Restart).
At that point rehash steps 1 through 7 once more.
In the event that the printer is still not printing
Verify whether there different employments in the Print line.
In the event that the printer is a neighborhood printer (i.e., there is a link running specifically from the printer to the PC you are printing from), force off the PC, power off the printer, number to 10, and afterward turn both the printer and the PC back on once more. Here and there this will permit the printer to begin printing once more.
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