Background Susan finished work on system architecture issues, and her system des

Question

Background

Susan finished work on system architecture issues, and her system design specification was approved. Now she is ready to address system implementation tasks, including quality assurance, structure charts, testing, training, data conversion, system changeover, and post-implementation evaluation.

Tasks:

4.Should the associates perform a post-implementation evaluation? If an assessment is done, who should perform it? What options are available and which would you recommend?

From systems analysis and design 10th edition

Explanation / Answer

ANS;

Post-implementation, IT staff members, managers & users would be accessing the system so definitely these people will be involved in the evaluation process.

There are so many techniques available which we can use in this scenario like “Interviews, checking of logs, questionnaires, observation”. Observation is one of the main technique, we need to observe the IT operators and users, the source documents needs to be checked and verified. System schedules needs to be checked whether they are working as per the process or not. Report generation needs to be tested. New questionnaires should be developed to take the feedback from the users. We can take this feedback by conducting interviews with users and managers. Logs should be monitored thoroughly so that issues if any can be identified at an early stage.

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