FastPak, the nation’s fourth-largest overnight package system, is headquartered
ID: 3693253 • Letter: F
Question
FastPak, the nation’s fourth-largest overnight package system, is headquartered in Los Angeles, California. Jesse Evans is a systems analyst on an IT team that is studying ways to update FastPak’s package tracking system. Jesse prepared well for her interview with Jason Tanya, FastPak’s executive vice president. Mr. Tanya did not ask his assistant to hold his calls during the meeting, however. After several interruptions, Jesse tactfully suggested that she could come back another time, or perhaps that Mr. Tanya might ask his assistant to hold his calls. “No way,” he replied. “I’m a very busy man and we’ll just have to fit this in as we can, even if it takes all day.” Jesse was unprepared for his response. What are her options? Is an analyst always in control of this kind of situation? Why or why not?
Explanation / Answer
The given question is a perfect example of how an interview process can be affected by the position of interviewee in his organization.
It depicts a very difficult situation for an analyst who is trying to complete the interview proces.
There's a busy manager who says "We'll have to fit this in as we can, even if it takes all day". Unless she has fixed few appointments which cant be altered or skipped,Jesse Evans has to go with Tanya's suggestion to avoid offending him and even worse the existing bad situation. It could be possible that Jesse is n't prepared for his response. In preparation for an interview with a top executive, she should have consulted with other analysts or her supervisor about what to expect when meeting with this individual. At this juncture, she has a very limited number of options which could be adapt to his timetable, cancel her appointments for the day, and make the best of a bad situation.
On the other hand, this type of experience may provide some useful insights into the way Tanya's company functions under his eladership.
Keepind in mind that her suggestion about rescheduling or having the calls held was rejected, the only other option is to assert herself and cancel the session. Even if she does this and assuming he aggress to meet her, she can expect an even more difficult meeting next time. So, the moral in this case is ver clear. The higher the level of the interviewee, the more the meeting is likely to be affected by factors over which the analyst has little or no control. Business pressures, interruptions, and the interviewee’s lack of interest are typical circumstances that every analyst encounters. The best advice is to be calm, polite, and use common sense. In such situations, more than technical knowledge having interpeersonal skills is very very important.
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