You are a networking technician in a radiology clinic, where physicians use the

Question

You are a networking technician in a radiology clinic, where physicians use the network to transmit and store patients’ diagnostic results. Shortly after a new wing, which contains X-ray and magnetic resonance imaging (MRI) machines, is added to the building, computers in that area begin having intermittent problems saving data to the file server. After you have gathered information, identified the symptoms, questioned users, and determined what has changed, what is your next step in troubleshooting this problem?

A. Establish a plan of action to resolve the problem.

B. Escalate the problem.

C. Document findings, actions, and outcomes.

D. Establish a theory of probable cause.

E. Determine the next steps to resolve the problem.

Explanation / Answer

Option D : Establish a theory of probable cause.

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