Question Kevin is a barista at a coffee shop His manager has noticed that he has

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Question Kevin is a barista at a coffee shop His manager has noticed that he has been showing up late for work, gettin coffee orders wrong, and being rude to customers. What should his manager do to help Kevin improve his work? give Kevin positive feedback to motivate him to improve his work refrain from discussing Kevin's issues with him to avoid harming his confidence ask Kevin's peers to talk to him about his issues because peer appraisal causes less tension than managerial appraisal give Kevin negative feedback, so he knows what he is doing wrong and can correct it give Kevin constructive criticism, so he knows what to expect and how he is viewed Question 6 The difference between an arbitrator and a mediator is that an arbitrator's solution to a labor dispute is binding on the participants, while a mediator's solution is not binding an arbitrator is a representative of management, while a mediator is a representative of the union. a mediator's solution to a labor dispute is enforceable, while the arbitrator's solution is non-enforceable. a mediator is a neutral third party, while an arbitrator is a member of the union. an arbitrator is a neutral third party, while a mediator is a representative of management. Question 7 Fluffy Bakes, a popular bakery, allows its newly recruited employees to learn the processes involved at its premises by actually working on live assignments. The training process at Fluffy Bakes best exemplifies game learning. simulation training. on-the-job training. virtual leaming. classroom training. Question S William is the human resources manager at a large law firm that has historically been dominated by white men. As the firm's clients have become more diverse, William sees the need to recruit, develop, and retain more diverse employees. All of the following are things William can do to attract and retain a more diverse group of employees EXCEPT he can establish equal health care for all. provide special career development opportunities. provide mentoring programs. provide sponsored affinity groups. hire minority candidates for all open positions, regardless of qualifications. Question 9 Which of the following statements is true of a strike? It is initiated by the management It prevents people from purchasing a company's products. It is one of the least effective labor weapons. It seldom disrupts nomal working conditions. It halts or disrupts the normal working of a firm.

Explanation / Answer

5. firing employee will be last opportunity to the employer. in the case of Kevin, it is better to talk with him personally by the manager and peers, suggest him to improve the work style. hence i prefers to 3rd option in the given list.

6. both are same in many aspects in consulting process. they acts as neutral to the parties oversee the process and hear them. the only differentiation is on binding on solution. where mediation is non-binding and arbitration is a binding process. hence option 1 is correct.

7. it is comes under on the job training only. in this the employees enter to real time work and observe others what they do, how they do and so on. hence option 3 is correct

8. option 5 is not correct, this practice brings more discrimination in the organization

9. option C is correct

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