Week 5 Discussion Questions (100 words plus a reference underneath each answer)

Question

Week 5 Discussion Questions (100 words plus a reference underneath each answer)

Ch. 12, Systems Analysis and Design - Help Desk

How is Help Desk IT related?

Ch. 12, Systems Analysis and Design – Training

What is the importance of training in new systems for companies?

Supporting Activity: Enhancements

Discuss what role users have in identifying future enhancements to information systems. How do you capture system enhancement requests and prioritize for the future?

Supporting Activity: Commercial Software Maintenance

4. Discuss some major issues when working with commercial software vendors.

Supporting Activity: Software Maintenance Types

5. Discuss how you would prioritize different types of maintenance changes given only a limited number of changes can be implemented in each version release.

To help formulate your response, conduct a search on the maintenance of software, including corrective, adaptive, perfective, and preventive maintenance.

Supporting Activity: Prioritizing Software Maintenance Changes

6. The automated system that your company acquired from an external developer has been a year in development and there are many outstanding issues with the application during acceptance testing. Pressure from the organization is such that the system has to be accepted now with defects as your company's business is at risk in the marketplace without the system. In addition, the requirements of the business model have changed while the project timeline has slipped, and the business did not go back to the developer to add the new requirements due to cost and schedule impact.

You are now tasked with maintaining the system; discuss how you would address known issues and how you prepare for any unknown issues yet to be revealed. How do you prioritize the issues? What additional changes can you expect to occur during the maintenance of the systems?

Supporting Activity: Professional Organizations and Continual Learning

7. Discuss how professional organizations foster continual learning. Give two examples of professional organizations that benefit both the employee and employer.

Supporting Activity: Disaster Recovery Plan

8. As you have learned about disaster recovery, discuss some key questions to consider. Provide your thoughts based on what your organization does related to disaster recovery. Describe what you personally do with your own computer. What are some options to consider for an organization to support disaster recovery? In selecting appropriate back-up media, what are some questions that should be considered? What issues should your backup strategy address?

Explanation / Answer

Ch. 12, Systems Analysis and Design - Help Desk

How is Help Desk IT related?

Answer: A help desk is the workstation to which people approach for information or resolving queries. Therefore, people handling helpdesk must be equipped with different types of information which customers may be willing to ask. It is not humanly possible to remember all information and convey the same to customers. The persons handling help-desk must have sophisticated computing technology along with user-friendly applications to search and retrieve information to resolve queries of customers. Therefore, no help-desk can function well without getting integrated with IT. So, help-desk is completely It related.

Reference:

SearchCRM. (2017). What is help desk? - Definition from WhatIs.com. [online] Available at: http://searchcrm.techtarget.com/definition/help-desk [Accessed 25 Nov. 2017].

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