Your organisation has agreed to deliver the human resources services: Service 1:

Question

Your organisation has agreed to deliver the human resources services: Service 1: Provide advice on complaint handling and conflict resolution Proposed delivery of service: Initial meetings with managers and employees. Presentations and training sessions. Indicator that service has been properly delivered: Analysis of quarterly employee surveys shows that in 20XX/XX, an average of at least 70% of employees considered that complaints are handled appropriately and conflicts are properly resolved. Service 2: Provide advice on reducing harassment and discrimination Proposed delivery of service: Initial meetings with managers and employees. Presentations and training sessions. Indicator that service has been properly delivered: Twenty percent reduction in complaints relating to harassment and discrimination in 20XX. Service 3: Provide advice on the use of flexible working arrangements Proposed delivery of service: Initial meetings with managers and employees. Presentations and training sessions. Indicator that service has been properly delivered: Five percent of employees utilising flexible working arrangements by July 20XX. Service 4: Review equal opportunity policies Proposed delivery of service: Collection and review of policies. Indicator that service has been properly delivered: All policies to be reviewed and recommendations made by July 20XX. Service 5: Deliver programs intended to promote diversity in the workplace Proposed delivery of service: Initial meetings with managers and employees. Programs including: Pathways for Women Employees as Carers Dignity and Disability Understanding Cultural Differences Indicator that service has been properly delivered: An increase in the participation of women in the workforce to at least 35% by July 20XX. All buildings to be accessible by wheelchair by July 20XX. Complaints about discrimination due to religion reduced by 50% in 20XX/XX. At least 10% of employees who identify themselves as carers utilising flexible work arrangements. Prepare a document which could be used to help you monitor whether the human resources services have been delivered to the appropriate standard. The document could be in the form of a detailed checklist but should contain provision for all relevant information to be included. (2–3 pages)

Explanation / Answer

In an HR services complaint handling and conflict management plays a vital role. Any issues when it comes to the people will be handeled by the HR team. Employees are allowed to go to the HR with any issue and HR will ensure that, employee issues are heard, review the issue, discuss with the employee’s management and appropriate solutions are provided.

Also all the managers and top management will be gathered together and present the slides with all the HR policies which are created. In consent with the top management all the HR policies will be shared and trained to rest of the employee in organization. Also a questionnaire will be prepared to take survey from all employees to ensure that employees are satisfied with the service provided and share the results with top management.

Harassment and discrimination is also vital in any organization. HR will have to properly outline the policies for harassment and tips to be provided on the discrimination policies. The same needs to be discussed with the managers as well as the employees. Also very frequently mailers will be rolled out on the harassment policy which could possibly reduce the percentage of harassment.

Flexible working arrangements (FWA) policy will be prepared by the HR. However FWA is always critical since it has to be aligned with the operations. There are team’s in an organization which may not be suitable for FWA. Hence seeking managers consent while preparing the FWA policy is very much important. Most likely working mothers would like to go for FWA hence it is very important to make the FWA becomes critical. It will highlight who can take the FWA option, what approvals are required & what timings should be followed. The policy will be shared with all the employee’s. Also HR will share a report with the top management which displays how many people are making use of it and also it shows percentage of employees who are using this facility

All the above referenced policies and other policies implemented will be reviews periodically. There would be many reporting options which can be pulled at the HR level and will be analysed. HR will analyse the report and provide a thesis of all the policies. Also if any of the policies are old in the market, the HR will be monitoring and changes will be implemented. Also the HR will check if the equal opportunities are provided by having meeting with employees randomly.

HR will also conduct sessions, Floor games, quizzes to promote diversity at workplace. Before all the sessions HR will have a discussion with the managers seek approval from management to conduct sessions. Also HR’s will asses the women employees treatment and how they are taken care specially with pregnant women since it becomes utmost important for companies also to understand the needs for women employees. Also to maintain the dignity of women employees policies will be brought so that they cannot be harmed. HR will also asses the facilities which are provided to specially skilled employees. The basic needs like providing the wheel chair, having a special rest room, making sure that all the floor, all the work stations, and the special chairs are to be available. The most of the important thing is there would be no religious discrimination. It would be assessed by making sure that check’s will be done based on the meeting with employees. Also reports will be pulled and the defaulters will be identified to ensure that the same issues are not repeated. Complaints are quite common. However it can be reduced by frequent feedback with default employees and it can also help in reducing the percentage of complaints.

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