As a software engineer, you are involved in developing a project intended to imp

Question

As a software engineer, you are involved in developing a project intended to implement a set of business processes and a software solution for customer relationship management. The project involves a large number of organizations?a major corporation and many suppliers of different sizes. During the project, you observe effects of the differences between the companies’ corporate cultures, which leads to different expectations on how the project should be handled—as well as to frequent misunderstandings between stakeholders, and a growing degree of distrust and skepticism. Discuss the necessary steps to be taken in addressing integration of the diverse stakeholder groups.

Explanation / Answer

CRM (Customer Relationship Management ) - It is mainly the organisational functioning of the Management System in the corporate or any Business Sector.

The Company culture impact the success or failure of CRM System for Sure..Some difference seen in CRM involving many companies are

1. They all have(Companies , suppliers and all the intermediate. ) their individual work Ethics. it comes to clash when different companies do not come to match upto thierstandard. Affecting the performance and the Stake of the companies ultimately leading to loss.

2. Culture Change is also a major issue... different people have their diferent communication technique, values and languages all this indifference leads to misunderstanding that acts as big hindrance in the company progress

.

TO COPE UP WITH THE ABOVE ISSUES FOLLOWING FEW METHODS OR IMPLEMENTATION TECHNIQUES COULD GO WELL.....

1. Cultural issues

**Application of Interpreters.**

In the culture issue the main problem is the language . The best solution one can provide for this is use of interpreters.( That can resolve any misuderstanding of the language.)

** Resolving Workplace Discrimination**

Confrontation of cultural discrimination is another goodway to manage respect and dignity of the each stakeholder. A Zero Tolerance mechanism must be followed in this Case.

.** Managing and educating people of the other cultures**

By this method most of the cultural issues can be resolved.Any person knowing about other culture can uderstand the sense in which the person are keeping their. this leads to understanding and trust between the Stakeholders.

2. Equal values for all stake holders.

This makes sures that the company is open to all the project issues and important details.This enables the trust not only towards the company but also the respective members involved int project devlopment.In any type of resolution of the companies each and every stake holders must come to know about that.

3. Resolving Issues.

if their any misuderstanding or distrust occurs any where in the process between any group of stake holders. the Best possible Solution is to Address that at the earliest so that it could not furture damage the integration of the Company.

4. Timing

Last but not the least i mean must be foremost, the timing issues. Each and every member are addresed about the timing and the work progress, meeting strategies, resolution ,goals and timely achievement addressing. The time is commitment in the corporateor business companies so it is the most important thing to keep into adherence.

KINDLY DO RATE..... AND COMMENT IF IN DOUBT... I WILL SURELY REPLY AND BE HAPPY TO HELP.....

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