This category examines how your organization engages its patients and stakeholde

Question

This category examines how your organization engages its patients and stakeholders for long-term marketplace success. This engagement strategy includes how your organization listens to the voice of its customers (your patients and stakeholders), builds customer relationships, and uses customer information to improve and identify opportunities for innovation. How do you identify patient, stakeholder, and market requirements for service offerings? How do you build and manage relationships with patients and stakeholders to meet their requirements and exceed their expectations at each stage of their relationship with you?

This category examines how your organization selects, gathers, analyzes, manages, and improves its data, information, and knowledge assets and how it manages its information technology. It also examines how your organization uses review findings to improve its performance.
What are your key organizational performance measures?
How do you use these data and information to support organizational decision making and innovation?

This category examines your ability to assess workforce capability and capacity needs and to build a workforce environment conducive to high performance. This category examines how your organization engages, manages, and develops your workforce to utilize its full potential in alignment with your organization’s overall mission, strategy, and action plans.
How do you assess your workforce capability and capacity needs, including skills, competencies, and staffing levels?
How do you address workplace environmental factors to ensure and improve workplace health, safety, and security?

This category examines how your organization designs, manages, and improves its work systems and work processes to deliver patient and stakeholder value and achieve organizational success and sustainability. Also examined is your readiness for emergencies.
How do you design and innovate your work processes to meet all the key requirements?
How do you improve your work processes to improve healthcare outcomes, to achieve better performance, to reduce variability, and to improve healthcare service

Explanation / Answer

Following are some measures that are essential to the overall success of the organisation.

1. Introduction of integrated technology enabled customer relationship management system that is used to manage the data and derive vital insights from the customer feedback, opinions and transactions to continuously measure the process efficiency and shortcomings and strive to minimise the errors and creating maximum value for customers.

2. Investing in employees through training and development to enable them to meet and exceed the customer expectations and make them future ready to take on any challenge including emergency situations.

3. Designing and implementing a quality management system especially suited to the industry so as to establish standards of service quality that compare with the best industry practice to provide exemplary customer service quality.

4. Designing employee friendly HR policies to attract and retain the best available talent in the marketplace and leverage their capabilities to set benchmarks in employee performance.

5. Creating a policy for sustainable development through inclusion of communities and showing concern for environmental by responsible consumption of resources and reducing carbon footprints. Invest in CSR to connect with people.

6. Creating a matrix driven system to increase productivity, growth and gaining competitive advantage through advanced decision making tools.

7. Use of technology to increase positive healthcare outcomes through enhancing service quality by better decision making capabilities and improve credibility in the patient community.

Related Questions

Navigate

• Browse (All)
• Browse T
• Subjects

Integrity-first tutoring: explanations and feedback only — we do not complete graded work. Learn more.