Demanding Role of the Care Manager You are a member of a healthcare company that

Question

Demanding Role of the Care Manager You are a member of a healthcare company that offers a variety of services designed to provide an integrated approach to lifelong well-being. One of the most effective programs is the case management program where members are assigned a care manager who supports them by phone. The care manager is an experienced RN whose goal is to anticipate the member’s needs and problems, encourage preventive care, and prevent costly interventions. Services frequently include: Facilitating conference calls between the member, the physician, and the care manager as needed to clarify treatment plans, medication regimens, or other urgent issues Monitoring medication adherence Assessing the member’s daily living activities and cognitive, behavioral, and social abilities Assessing the member’s risk for falls and providing fall-prevention education Connecting members and their families with professionals who can help them address medical, legal, housing, insurance and financial issues facing older adults Arranging access to transportation Assisting members in obtaining home health and durable medical equipment Referring members to meal-delivery programs and advance directive preparation services The role of care manager is a demanding one and, in your company, requires that the worker be on the phone and in front of a computer 100 percent of their work day talking with members, other health professionals, and logging key pieces of information into the computer. The care manager does have the benefits of being able to work at home with flexible work hours—as long as the care manager interacts with 15 members a day between 8 am and 8 pm. Care givers must provide their own computer and office equipment but all Internet connection and phone bills are paid by the company. The turnover rate for care managers is extremely high with few lasting more than 9 months. Many of the care managers cite stress and health issues as reasons for quitting. Review Questions What sort of health issues would you expect are common among care managers? What immediate measures might be taken to relieve the stress and health issues from which the care managers suffer? Submit the assignment to Dropbox. Critical Thinking Questions Management is considering fundamental changes to the role of the care managers, their goals, compensation, and their work environment? Should the care managers be involved in such discussions? What suggestions would you make? Can you identify other jobs that have similar working conditions and issues? Submit the assignment to Dropbox.

Explanation / Answer

What sort of health issues would you expect are common among care managers?

Since the care managers are spending most of their daytime with the computer and mobile phones the chances of depression is very high.

also since they are dealing with tight schedules their social and personal relations may become weaker.

and in the light of health issues

>Spending most of the time with computers and mobile phones may lead to decrease in physical strength due to lack of exercises.

>Vision related issues can be raised

>Sitting in front of computers for longer periods may lead to back pain and knee pain like issues.

Management is considering fundamental changes to the role of the care managers, their goals, compensation, and their work environment? Should the care managers be involved in such discussions?

Of course, the care managers should be involved in the discussions. because they are the one who deals with the system 100% of the work hours none other than them will not able to suggest effective changes to the system.

Not only to decrease their work stress, they can also introduce new methodologies to improve the working of the system.

Can you identify other jobs that have similar working conditions and issues?

Most of the online support systems have these problems for their employees.

The customer support systems like call center jobs are even working in 24*7 manner with day-night shift method

the employees are stressed because of the monthly targets and they even forget their health to achieve their targets and leads to health-related issues

Related Questions

Navigate

• Browse (All)
• Browse D
• Subjects

Integrity-first tutoring: explanations and feedback only — we do not complete graded work. Learn more.