You are the manager of a franchised, 90-room limited homes lwhere most of them w

Question

You are the manager of a franchised, 90-room limited homes lwhere most of them will have power.] Approximately 60 guests want to check out WHAT WOULDservice hotel property located None of these guests believe they should have to pay for their Saturday night stay because YOU DO? across the highway from 7 Flags, a major amusement due to the power outage, they will not use their park that is extremely busy in the summer. One of reseved rooms. Some want a refund for Friday the most popular family packages your hotel sells night as well, claiming the hotel did not provide includes a two-night stay (in on Friday night, out on Sunday morningl. complimentary breakfast and tickets to 7 Flags. You purchase the tickets, in quantity, from the 7 Flags group sales department. Your packages are marketed directly by your hotel and sold through select travel agents to whom you pay a sales commission. the complete two-day package" that was promised 1. Would you bill these 60 guests for Saturday 2. Would you give the guests any other 3. Would your course of action be affected if you night's stay, even if they elect to leave? compensation? At 3:00 P.M, on a Saturday afternoon in July lightning from a severe summer thunderstorm strikes a major electrical transformer in the area, causing an area power outage that includes the amusement park and results in the park's immediate closure. Your hotel is sold out. The power company is unsure how long it will take to fully restore power, but its estimate is hours, not minutes. Your own hotel has a backup generator- thus, essential hotel services such as emergency lighting and power to the property management system IPMS) are maintained learned the theme park had made the decision to refund the price of admission to all those who entered the park on that day? 4. If the theme park had made the refund mentioned, do you believe the amount o the refund belongs to the disappointed park attendee or to your hotel? . Describe briefly how the decision you make will affect: a. Your relationship with the theme park's management b. The relationship with your franchisor c. Your relationship with travel agents Your lobby, however, is filled with families seeking to check out lit is 4:30 P.M.) so they can leave the area and drive back to their marketing your packages

Explanation / Answer

1.

Answer:

No, I would certainly not bill these 60 guests for Saturday night stay as it was complete inconvenience for them due to power outage and due to unavailability of a well-deserved service they should be charged for the same in the above scenario.

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