Case Project 5-1 You work at a help desk and have just received a call from an e

Question

Case Project 5-1

You work at a help desk and have just received a call from an employee who says she can’t access network resources. You want the employee to view her IP address configuration. Write an e-mail to the employee, explaining what command-line program to use and how she can use it to find the information you need. After following your instructions, the employee tells you that her IP address is 169.254.14.11 with the subnet mask 255.255.0.0. What conclusion can you make from this information?

Explanation / Answer

In first email:

The command she can use to find ip address is

ifconfig if she is on linux based machine

ipconfig if she is on windows machine

Then when she responds that her ip address is 169.254.14.11 with subnet mask of 255.255.0.0

169.254.x.x ip addresses are temporarily assigned by windows machine before getting an ip from DHCP server

Then that means her machine was not able to connect to DHCP server to get a valid ip address

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