One source of conflict in a BPO agreement for project management services betwee
ID: 372783 • Letter: O
Question
One source of conflict in a BPO agreement for project management services between the outsourced agency and the company itself can be personality and cultural difference.We know that in developed countries to cut the cost companies have outsourced someof their operational activities to developing country where comparable cost are low.In international project managemet BPO sourced employees from different cultural and economical sphere where value system, society are different.We can say hat personality of employees in host country and that of outsourced country are also different. There way of doing work also different.In a nutshell personality and cultural difference do create conflict in project management.
Explanation / Answer
Conflict resolution and conflict management are common day-to-day activities in most projects and office environments. As a group, let's identify the Top 5 sources of conflict in a BPO agreement for project management services. Let's identify one source at a time, and discuss whether or not each of you feels that it ranks in the Top 5 sources of conflict. As I read your exchanges, I will make a determination as to whether or not enough evidence has been provided to justify its inclusion into our Top 5 list.
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