ISO 9000 is a set of international standards on quality management and quality a

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ISO 9000 is a set of international standards on quality management and quality assurance developed to help companies document their quality system elements and implement an efficient quality system.

Individuals and organizations cannot be certified to ISO 9000. ISO 9001 is the only standard within the ISO 9000 to which organizations can get certified.

ISO 9000 main priciples of quality management are:
1. Customer focus - understanding the needs of customers, categorizing into segements and their meeting their requirements. Measure customer satisfaction and improve customer relationship.
2. Leadership - Building trust by creating effective leadership, improving orrganization values and recognizing employee contribution.
3. Engagement of people - Recognizing and valuing people contribution boosts the morale of the people. Making people accountable and evaluating individual performance by periodic engagement seesions & Enabling knowledge transfer sessions.
4. Process - Managing, measuring processes. identifying different connections between the processes & prioririzing and improving the processes.
5.Improvement - Improve employee and organizational capabilities, empowering people and celebrating the improvements.
6.Evidence based decison making - Making decisions based on solid qulaitative and quantitative proofs by indepth analysis.
7. Relationship Management: Maintainig relationships between employees, customers and improving periodically by reviewing feedback.

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