system analysis design method chapter 10 question of ethics The new accounting s
ID: 3738864 • Letter: S
Question
system analysis design method chapter 10 question of ethics
The new accounting system is operational, but feedback from users has been negative. The most common complaint is that the system is not user-friendly. Some people in the IT department think that more user training would solve the problem. However, Sam, the IT manager, is opposed to a fresh round of training. “Let’s just set up the network to monitor the users’ keystrokes and mouse clicks, and see what the patterns are,” he suggested. “We can analyze the data and come up with tips and suggestions that would make the system easier to use.”
Your initial reaction is that Sam is wrong, for two reasons. First, you believe that monitoring would not be an effective method to learn what users really want. In your view, that should have been done in the system requirements phase. Second, you are bothered by an ethical question: Even though the proposed monitoring would involve company business, the company network, and company time, you feel that many users would resent the unannounced monitoring and might feel that their performance or other computing activities were being appraised without their knowledge.
Sam has asked you to write up a recommendation. What will you say about the ethical question that troubles you?
Explanation / Answer
I partially agree with Mr. Sam's approach. As the company business, company network and all other required things are monitored, the user will never be satisfied with this approach if they come to know about monitoring task. Because this questions their integrity of work. They will not be able to work with freedom. Before each key stroke ans mouse movement they will keep on thinking about the impact it will have. Moreover as this is an account application there are chances of data leackage which will affect the company business and reputation.
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