- assume that you will develop a system for a dentist office, and want to collec

Question

- assume that you will develop a system for a dentist office, and want to collect requirements. Now, the information you have about this system is described by the scenario below:

Consider a dentist office system. When new patients are seen for the first time, they complete a patient information form that asks for their name, address, phone number, and brief medical history, which are stored in the patient information file. When a patient calls to schedule a new appointment or change an existing appointment, the receptionist checks the appointment file for an available time. Once a good time is found for the patient, the appointment is scheduled. If the patient is a new patient, an incomplete entry is made in the patient file; the full information will be collected when the patient arrives for the appointment. Because appointments are often made far in advance, the receptionist usually mails a reminder postcard to each patient two weeks before the appointment.

read the scenario and create at least five closed-ended questions, at least four open-ended questions, and at least three closed-ended questions for an interview, the interviewee of which is the receptionist.

Explanation / Answer

Closed-Ended Questions are used to validate the existing information as well as derived Information from the existing information. It is usually Yes / No type of questions.

1. Are you allocating unique identification code or an identifier for new patients?

2. Is the information stored in different styles? Example: One receptionist will enter information in one way whereas other's will enter another way.

3. Are you sending manual reminders to patients before 2 weeks of appointments?

4. Is there are multiple staffs working here?

5. Are you all manually searching the patient records when a patient arrived?

6. Are multiple doctors working here?

7. Is searching the patient from the manual patient lists is the most painful task among all other tasks you do?

8. Is scheduled appointment can be cancelled?

9. Are you collecting any money before making an appointment?

10. Do you support insurance?

Open-Ended questions are most useful to identify the process, the issues and another workflow they are following.

1. How do you search patient information once the patient arrives at the hospital?

2. How are you coordinating with doctors as well as patients for scheduling an appointment?

3. How are you canceling the scheduled appointment and informing the doctors regarding the same?

4. You do not collect their email addresses during registration. Then how are you sending an email reminder to them?

5. What are the incomplete entries made if the new patient scheduled an appointment but didn't come to the hospital (Because of all other information collected later)?

6. How are you maintaining data consistency and avoiding data duplication?

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