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IST 331 Quiz 3 There are two questions on this quiz. Please be sure to read the

ID: 3746453 • Letter: I

Question

IST 331 Quiz 3

There are two questions on this quiz. Please be sure to read the directions carefully. Then complete and submit the quiz by uploading your document to the Chapter 3 Quiz.

For question #1, type your answer below it.

For question #2, improve the structure of the text starting with “Ten Usability Heuristics by Jakob Nielsen” using MS Word features and describe why each change is an improvement using material from chapter 3 of Johnson’s book.

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Why is structure in information presentation so important to human-computer interaction?

Improve the structure of the following text. Then describe the changes you made and explain each.

Ten Usability Heuristics by Jakob Nielsen

These are ten general principles for user interface design. They are called "heuristics"

because they are more in the nature of rules of thumb than specific usability guidelines.

Visibility of system status

The system should always keep users informed about what is going on, through

appropriate feedback within reasonable time.

Match between system and the real world

The system should speak the users' language, with words, phrases and concepts

familiar to the user, rather than system-oriented terms. Follow real-world

conventions, making information appear in a natural and logical order.

User control and freedom

Users often choose system functions by mistake and will need a clearly marked

"emergency exit" to leave the unwanted state without having to go through an

extended dialogue. Support undo and redo.

Consistency and standards

Users should not have to wonder whether different words, situations, or actions

mean the same thing. Follow platform conventions.

Error prevention

Even better than good error messages is a careful design which prevents a problem

from occurring in the first place. Either eliminate error-prone conditions or check for

them and present users with a confirmation option before they commit to the action.

Recognition rather than recall

Minimize the user's memory load by making objects, actions, and options visible. The

user should not have to remember information from one part of the dialogue to

another. Instructions for use of the system should be visible or easily retrievable

whenever appropriate.

Flexibility and efficiency of use

Accelerators -- unseen by the novice user -- may often speed up the interaction for

the expert user such that the system can cater to both inexperienced and

experienced users. Allow users to tailor frequent actions.

Aesthetic and minimalist design

Dialogues should not contain information which is irrelevant or rarely needed. Every

extra unit of information in a dialogue competes with the relevant units of

information and diminishes their relative visibility.

Explanation / Answer

Ten Usability Heuristics by Jakob Nielsen:

These are ten general principles for user interface design. They are called "heuristics"

because they are more in the nature of rules of thumb than specific usability guidelines.

The system should always keep users informed about what is going on, through

appropriate feedback within reasonable time.

The system should speak the users' language, with words, phrases and concepts

familiar to the user, rather than system-oriented terms. Follow real-world

conventions, making information appear in a natural and logical order.

Users often choose system functions by mistake and will need a clearly marked

"emergency exit" to leave the unwanted state without having to go through an

extended dialogue. Support undo and redo.

Users should not have to wonder whether different words, situations, or actions

mean the same thing. Follow platform conventions.

Even better than good error messages is a careful design which prevents a problem

from occurring in the first place. Either eliminate error-prone conditions or check for

them and present users with a confirmation option before they commit to the action.

Minimize the user's memory load by making objects, actions, and options visible. The

user should not have to remember information from one part of the dialogue to

another. Instructions for use of the system should be visible or easily retrievable

whenever appropriate.

Accelerators -- unseen by the novice user -- may often speed up the interaction for

the expert user such that the system can cater to both inexperienced and

experienced users. Allow users to tailor frequent actions.

Dialogues should not contain information which is irrelevant or rarely needed. Every

extra unit of information in a dialogue competes with the relevant units of

information and diminishes their relative visibility.

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