Case #1: Jack M. is the Technology Coordinator of Volunteers in Providence Schoo
ID: 375406 • Letter: C
Question
Case #1:
Jack M. is the Technology Coordinator of Volunteers in Providence Schools (VIPS), a non-profit organization that provides academic and social support to students enrolled in grades K-12 in the Providence, RI public school system. Jack has asked a team of students to prepare a recommendation report for the best choice of assistive technology—computer hardware and software—to help disabled students to use computers. Some needed items may include Braille keyboards, voice recognition software, and devices to help students with motor impairments type and use the Internet. Jack’s background is in computer programming and he has a thorough general knowledge of PC hardware and software. For him to investigate the available products and read articles about them would be too time-consuming, however, because Jack is blind. Jack will use the team's recommendation to help him decide which products to purchase.
When preparing the first draft of the recommendation report, a student in the team drafts a comparison table to aid the team in reviewing the criteria for product selection. The team knows that the table is useless for Jack, who reads by using voice recognition software. They decide, however, to include the table in the report. Jack’s supervisor, Terry A., has normal vision, and the table may help her see at a quick glance how much money the organization may need to spend on acquiring the equipment. Since Terry will read only a few limited parts of the report to help her understand what Jack is spending money on, the team decides to place the comparison table in an Appendix at the end of the report.
Case # 2
Laurie H., a Community Service Learning administrator in the Feinstein Community Service Center on harvard campus, has formed a collaborative agreement with the Rhode Island Department of Elderly Affairs and agreed to provide instruction in computer use for elderly retired citizens, many of whom are learning to use personal computers for the first time. Laurie is in charge of a group of volunteers—mostly undergraduate students from various majors at harvard—who are teaching the elderly computer students how to use the Internet. She asks a team of students in the Technical Writing class to prepare a lesson manual to help the volunteers teach the students.
QUESTION 1
1. For Case # 1, which answer best describes Jack as the team’s audience?
a.
Primary audience and non-specialist
b.
Primary audience and expert
c.
Tertiary audience and expert
d.
Tertiary audience and technician
QUESTION 2
For Case # 1 which answer best describes Terry as the team’s audience?
a.
Primary audience and non-specialist
b.
Primary audience and executive
c.
Secondary audience and executive
d.
Secondary audience and expert
QUESTION 3
For Case # 2, which answer best describes Laurie as the team’s audience?
a.
Secondary audience and executive
b.
Primary audience and technician
c.
Tertiary audience and executive
d.
Secondary audience and non-specialist
QUESTION 4
For Case # 2, which answer best describes the JWU student volunteers who will teach the elderly members of the class to use the Internet?
a.
Primary audience and executives
b.
Tertiary audience and executives
c.
Primary audience and experts
d.
Primary audience and nonspecialists
QUESTION 5
5. For Case # 2, which answer best describes the government agents for the Rhode Island Department of Elderly Affairs?
a.
Primary audience and executives
b.
Primary audience and technicians
c.
Tertiary audience and executives
d.
Tertiary audience and technicians
a.
Primary audience and non-specialist
b.
Primary audience and expert
c.
Tertiary audience and expert
d.
Tertiary audience and technician
Explanation / Answer
1. Primary audience and expert
Reason :
- Primary audience are audiences who requires messages and informations
- In this case Jack is in need of Information and recommendation.
- also he is through with computer programming and hence an expert in his field
2. Secondary audience and executive
Reason:
- Secondary audiences are Involved in a project but not primary audience
- Terry is involved in this project as a supervisor and hence he is a secondary audience and executive
3. Secondary audience and non specialist:
- Secondary audiences are Involved in a project but not primary audience
- Since Laurie, is not a subject matter expert she is a non specialist.
4. Primary audience and non specialist:
- Primary audience are audiences who requires messages and informations
- JWU students and non specialist because some one else prepares data for them
5. Tertiary audience and executive
- Tertiary audiences are just middle men who manages and keeps an eye on the case
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