(a) Misha is the food manager for a large hotel in Malaysia. Her twenty percent
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Question
(a) Misha is the food manager for a large hotel in Malaysia. Her twenty percent (20%) commission is tied to room service charges. She has discovered that guests at the hotel avoid room service and prefer to order pizza from outside the hotel. Misha's boss, Majid, suggests that she place some leaflets about "Sedap's Pizza" in the rooms to mislead guests into believing they are ordering from outside the hotel. Sedap's would actually be room service. Misha has to make a decision. Place yourself in Misha's position and make a final decision by going through the EIGHT (8) stages of the ethical decision making (16 marks) process. Explain THREE (3) psychological factors that may lead to unethical decision- making in terms of producing unsafe products or failing to recall unsafe (14 marks) [Total: 30 marks] (b) products.Explanation / Answer
a.
1. Doing a research on different factors
2. Identifying the different ethical issues
3. The privacy act needs to be focused to avoid any conflict in the workplace.
4. Identifying the positive and negative consequences
5. Potential actions require being taken for any opposing arguments
6. Logical understanding and creativity of taking different suitable decisions.
7. Several considerations of different values and beliefs
8. Checking outcomes of major decisions and make of new changes in the implementation process.
The final decision that Misha should take is that she should not distribute the leaflet of Sedap’s Pizza; instead of she should encourage the customers to take hotel product as it is always safe and secure instead of ordering from outside. She should seek to the hotel customer to know the facility of food items they are seeking for and instead of doing any mislead it can be mutually negotiated with a valid discussion to make them aware of the hotel facilities and to make them convince to buy the hotel products.
b.
1. Misuse of company policies and unauthorized course of conduct. It is a very undesirable process when such activities are seen in the production purpose which is almost unsafe for the organization's production purpose.
2. Doing any undesirable activities like stealing something or perform any misleading activities inside the workplace. The practice of degrading the product qualities or maintain an unskilled workforce for productions are not desirable. It is the most unethical practice adopted by the organization.
3. Un-natural behavior and unlawful activities in the workplace to mistreat or disrespect to others lead to a loss in the mutual bonding of working standards in the organization.
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