buisness communication essentials BUS 350 E-mail Assignment Four NOTE: Use the B

Question

buisness communication essentials BUS 350 E-mail Assignment Four NOTE: Use the Blackboard Mail tool to complete this assignment. As the shipping manager of Neptune Seafood, you have received an e-mail from the owner of Oceanarium in Birmingham. This e-mail indicates that their morning shipment of seafood was spoiled when it arrived today due to a faulty refrigeration unit in one of your delivery trucks. The e-mail also asks for an immediate replacement shipment with your assurance that its contents will be fresh. Do your best to resolve the dispute in a way that both maintains the integrity of Neptune Seafood, one of the Southeast's largest wholesale seafood distributors, and preserves your relationship with one of your company's most valued customers. You may find it effective to provide a reasonable incentive to the owner of Oceanarium to secure his or her future business. Be sure to adopt an appropriate tone for your apology. Edit your work carefully for any errors in grammar, usage, and/or mechanics. You will also need to add a "courtesy/carbon copy" to the owner of Neptune Seafood, Tim Triton, to inform him of the situation. Don't forget your signature block. The address for Neptune Seafood is as follows: Neptune Seafood 711 Triton Avenue Birmingham, AL 35223 (205) 555-5555

Explanation / Answer

To: XXXX@neptune.com
From: YYYY@client.com
Subject - Apology for the shipment delievery dated on DD/MM/YYYY for INVOICE#ABCDEF

Hi CustomerName,

We are sorry that you have received an improper shipment of seafood this morning due to faulty refrigeration in one of our delievery trucks. We would like to inform you that we are sending out a fresh shipment of seafood for the replacement, and we assure you that the seafood content will be as fresh as expected, and it should reach you by today evening..

Request you to kindly revert back to this email, once you receive a fresh shipment for the order being placed.

We are deeply regretted for the inconvinience caused due to our delievery issues.

Thanks and Regards,
Neptune Seafood,
711 Triton Avenue,
.......
........

Please let me know in case of any clarifications required. Thanks!

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