Chapter 14 QUESTION 1 All managers should actively scan the environment for chan

Question

Chapter 14

QUESTION 1

All managers should actively scan the environment for changes and help to identify external opportunities and threats.

True

False

10 points   

QUESTION 2

Organization development is based on what type of model?

A) Sports

B) Entrepreneurial

C) Educational

D) Medical

E) None of these

10 points   

QUESTION 3

Leaders that utilize a continuous process of organization development must regularly:

A) offer enticements for improvements in performance.

B) deal with organization members who resist change.

C) diagnose the needs of the organization.

D) identify challenges to their power and positions.

E) implement changes to maintain the organization’s competitive advantage.

10 points   

QUESTION 4

The basic OD model uses a medical approach.

True

False

10 points   

QUESTION 5

Values most commonly associated with organization development are:

A) empowerment and cooperation.

B) growth and competition.

C) charity and resourcefulness.

D) hard work and loyalty.

E) fairness and mutual benefit.

10 points   

QUESTION 6

Increased international interdependence creates pressures for change among organizations that:

A) utilize resources from other countries.

B) establish units in other countries.

C) sell products and services to other countries

D) compete with international organizations

E) all of these

10 points   

QUESTION 7

Anita, the manager of a production department observes that associates lack the motivation to meet performance goals. When she questions one of the associates about this, he responds, “Why should we work so hard. Nobody ever listens to what we have to say about this department.” Anita is most likely to be successful in raising associates’ motivation levels by utilizing which of the following OD interventions?

A) t-group training

B) job redesign

C) team building

D) survey technique

E) management by objectives

10 points   

QUESTION 8

Which of the following approaches to OD-based team building is likely to be most successful?

A) Team members work with a facilitator on non-work related tasks that help them build self-confidence and trust in each other.

B) Team members discuss and resolve their personal issues with each other in a retreat type setting.

C) A facilitator provides interpersonal and process guidance as team members work on solving high-priority problems they have identified.

D) Team members focus on understanding the impact of their individual behaviors on team dynamics.

E) The manager guides team members in using specialized techniques for resolving conflict within the group.

10 points   

QUESTION 9

Changes in regulations potentially affect:

A) economic activity

B) investment decisions

C) willingness of foreign firms to enter a market

D) organizational strategies and change

E) all of these

10 points   

QUESTION 10

To successfully bring about shifts in associates’ and managers’ behaviors during organizational change, leaders must:

A) maintain high levels of efficiency to counterbalance expenses for change.

B) call attention to successes and failures in attempts at change.

C) encourage anecdotal record keeping to measure results of change.

D) provide clear procedural instructions to avoid mistakes.

E) provide resources and training for change.

10 points   

QUESTION 11

Which of the following is not a source of internal pressure for change?

A) Life-force changes

B) Changes in top management

C) Changes in demographics

D) Aspiration-performance discrepancies

10 points   

QUESTION 12

Individuals with power based on their formal positions can block change.

True

False

10 points   

QUESTION 13

OD represents organization development.

True

False

10 points   

QUESTION 14

Jeff and Bill’s business is well received. However, they must quickly make a major change or the business will fail. Which of the following needs will force their business into the next life-cycle stage?

A) Fresh ideas for services

B) A more systematic structure

C) Additional people to provide services

D) Better ways to motivate associates

E) A more efficient use of resources

10 points   

QUESTION 15

Polaroid’s managers did not perceive the threat to their existing business quickly enough to transform the firm.

True

False

10 points   

QUESTION 16

Organizational leaders encounter associate resistance to change when they attempt to improve organizational performance by using job enlargement to redesign a job. Leaders can best alleviate the resistance by:

A) using rich communication to explain what will be involved in the changes.

B) asking associates to openly discuss their feelings about the changes.

C) adopting a coercive style and insisting that associates accept changes or leave the organization.

D) assuring associates that they are capable of handling their new job responsibilities.

E) assigning team leaders to monitor compliance among associates.

10 points   

QUESTION 17

Age and income distribution affect the type of products and services demanded in a particular geographic region.

True

False

10 points   

QUESTION 18

Senior management should initiate a slower speed of change when:

A) The type of change needed is very simple.

B) The resources required by the change are readily available.

C) There is likely to be a great deal of resistance to change.

D) Competitors are taking advantage of weaknesses in the organization.

E) Associates and managers have the knowledge and skills required for change.

10 points   

QUESTION 19

Managing knowledge transfers and development are not usually part of managing organizational change.

True

False

10 points   

QUESTION 20

Two important decisions that change leaders must make are: the speed of change and the style.

True

False

10 points   

QUESTION 21

Degree of support is one of the criteria to consider when deciding on the speed of change.

True

False

10 points   

QUESTION 22

Change leaders, who must overcome the resistance of a middle manager who opposes the transfer of two of her best associates, are likely to bring about the best outcomes for the organization by:

A) assuring the manager that her department can manage the changes.

B) explaining the importance of the changes to the well being of the organization.

C) including the manager in the decision-making process.

D) bribing the manager with increased vacation time and a salary increase.

E) utilizing a more coercive style and insisting on the manager’s compliance.

10 points   

QUESTION 23

Which of the following forces most strongly affects government regulations for businesses and industries?

A) Changes in foreign trade

B) Economic recessions

C) Changes in demographics

D) Changes in societal values

E) Political power

10 points   

QUESTION 24

Refreezing involves ten interrelated activities.

True

False

10 points   

QUESTION 25

Firms are likely to create competitive disadvantages by trying to keep up with technological advances.

True

False

A) Sports

B) Entrepreneurial

C) Educational

D) Medical

E) None of these

Explanation / Answer

1)

False

Firms are likely to create competitive disadvantages by trying to keep up with technological advances.

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