Select a business domain and generate ideas such as developing a new product or

ID: 376107 • Letter: S

Question

Select a business domain and generate ideas such as developing a new product or expanding an existing product. i choose Sony play station 4 but i need ihelp answering these 3 question plz 1.Apply quality management tools to improve the operation and increase efficiency and effectiveness [Chapter 6 managing quality] 92Define maintenance plan for the process if applicable [Chapter 17 maintenance and reliability] 3.Utilize SPC to monitor the quality of the operation [chapter 6s statistical process control]

Explanation / Answer

Sony Playstation 4:

The Sony PlayStation 4 is a remarkable piece of hardware. In 2016, Sony released two new iterations of its premier console - a slimmer model with the same name and the 4K compatible PlayStation 4 Pro. Both the models provide improved performance over their predecessor, and address some of the console’s lingering hardware issues.

Some of the common Playstation 4 (PS4) issues are -

The quality management tools that are used to improve the operation, and increase eficiency and effectiveness are -

1) Cause and effect diagram or fishbone diagram - The fishbone diagram identifies many possible causes for an effect or problem. It can be used to structure a brainstorming session. It immediately sorts ideas into useful categories. In case of PS4, the cause and effect of all the issues can be brainstromed and corrective actions can be taken.

2) Control charts - The control chart is a graph used to study how a process changes over time. Control charts are used to routinely monitor quality. Depending on the number of process characteristics to be monitored, there are two basic types of control charts.

The first, referred to as a univariate control chart, is a graphical display (chart) of one quality characteristic. The second, referred to as a multivariate control chart, is a graphical display of a statistic that summarizes or represents more than one quality characteristic.

Based on the number of quality defects PS4 has, it can be plotted on the graph and check whether they are within the limits or not.

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