most Medical Specialtry Group historically have relied on primary care physician
ID: 376419 • Letter: M
Question
most Medical Specialtry Group historically have relied on primary care physician for referrals. at a certain society meeting the senior partner returned with renewed perspective in the term of looking at the customer base of referrers we need to develop a relationship with these practice rather than view them as individual transaction when they send us a patient. how might this perspective shift of strategy of group
Orthopedic Group in Virginia have decided to conduct a survey of referrals Physician's the result , which are post on the group the website indicate the level of customer satisfaction the group has also post comment that some of the physician wrote in the survey what is the group doing in terms off attempting to recognize the customer contact process explained the intergration of the strategy in the total Market program for the orthopedic group
Explanation / Answer
The group is doing in terms of attempting to recognize the customer contact process are as follows:
The integration of the strategy in the total Market program for the orthopedic group they follow that they interact with the customers and the physicians on the group website. This shows the level of satisfaction of the customer by posting the comments on the websites. The group post the comment on the physician’s comments.
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