computer MCQ. please help thanks Troubleshooting 15. After replacing a secondary
ID: 3771725 • Letter: C
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computer MCQ. please help thanks
Troubleshooting
15. After replacing a secondary 100 GB PATA hard drive with a newer 1 TB PATA drive, you notice that when the computer is booted, you can hear the new drive spinning, but it does not show up in the BIOS. What is likely to be the problem? A) The jumpers on the new drive are not set correctly. B) The power connection is loose. C) The BIOS does not support drives larger than 100 GB. D) The IDE cable needs to be replaced.
16. A user reports that his USB 3.0 hard drive is working slower when it is connected his USB hub at home than when he plugs it in at work. The other USB devices connected to the USB hub at home are working just fine. What is most likely the cause of the problem? A) The hard drive is not getting enough power at work. B) The USB hub at home has an older USB 2.0 device connected to it. C) The driver for the USB hub needs to be updated. D) The drive is defective and should be replaced immediately.
17. You suspect that an Ethernet cable is defective. Which of the following will NOT help you test your theory? A) using a cable tester B) using a multimeter to test the resistance of the cable C) using a replacement cable that is known to be working D) using a loopback plug
18. The printouts from an office laser printer are not as dark as they should be. What is most likely to be the cause of the problem? A) The corona wire is damaged. B) The fuser assembly is dirty. C) The printer driver needs to be updated. D) The toner cartridge or imaging kit needs to be replaced.
19. Which of the following would NOT be the result of using damp paper in a laser printer? A) paper jam B) poor print quality C) multiple page feed D) wet ink spots
· You are configuring a new Windows 7 computer for a user who wants two hard drives. The user wants to protect their files from accidental deletion or drive failure. What should you do? A) use System Restore to restore the computer from a previous restore point B) use Backup and Restore to set up a backup to the drive that does not have Windows installed on it C) use System Restore to set a restore point before giving the computer to the user D) set up a RAID 0 configuration
20. Which of the following commands would help you verify that a computer is connected to the network? A) netstat B) ping C) net use D) regedit
21. You are getting reports of dropped packets over the company network. You suspect a faulty router and want to determine exactly where the packets are being dropped. Which tool should you use? A) tracert B) ipconfig C) ping D) nslookup
22. A user calls you to complain that the colors in the document he just printed do not look like the ones on his screen. He also tells you that this has been a problem ever since he got his new printer installed. Which of the following can help the user get the colors they want on their document? A) upgrade the video card drivers to the latest version B) utilize Color Management C) change the print cartridges D) upgrade the monitor
23. Which of the following is designed to improve disk performance? A) chkdsk B) fdisk C) scandisk D) defrag
24. After upgrading a computer by installing new RAM, you turn on the computer and hear a series of beeps, but nothing is shown on the monitor. What is the most likely cause of the beeps? A) The system is configuring CMOS for the new RAM. The beeps are normal. B) A hard drive or video card cable must have been loosened during the RAM install. Check all cables. C) The new memory modules are not installed correctly and the system has failed the POST. D) You forgot to plug the power back in before restarting.
25. After upgrading the motherboard, CPU, and RAM in a PC, you start it up for the first time to install drivers for the new hardware. The computer runs just fine for a minute or two, then everything on the screen freezes and the computer starts making beeping noises. Which of the following might be the cause of this problem? A) The hard drive is not compatible with the new motherboard. B) The RAM is not compatible with the new motherboard. C) The driver install timers need to be reset. D) The CPU cooling fan is not working properly.
26. Which of the following will allow you to easily specify which programs will load at startup? A) Task Scheduler B) dxdiag C) System Restore D) msconfig
27. A user tries to describe and explain a problem they are having, but you cannot understand. What should you do first? A) Ask the user to make the error appear while you are watching. B) Start troubleshooting the computer. C) Ask the customer to repeat their descriptions again. D) Ask clarifying questions.
28. A Windows XP system has a print job stuck in the queue for a locally attached USB printer. You are unable to delete the job from the print queue. What should you do next? A) Print a test page. B) Install Service Pack 2.C) Turn the printer off and back on again. D) Stop the print spooler, clear the job from it, and restart it.
29. While attempting to fix a problem, a user makes it worse. They then call you for help, but they explain that they did nothing other than call you. What should you do? A) Tell their supervisor about the cause of the delay, then troubleshoot and fix the problem. B) Say nothing about the additional problem. Troubleshoot and fix the problem. C) Show the user how they made it worse, then troubleshoot and fix the problem. D) Tell the user not to try and fix things alone again, then troubleshoot and fix the problem.
30. Which of the following should be done before measuring the resistance of a circuit with a multimeter? A) connect the multimeter to a good power source B) disconnect the circuit from its power source C) make sure the black probe is connected to ground D) make sure the red probe is connected to ground
31. A user calls the help desk and explains that one of their programs is not working like it used to. Which of the following would be the best question to ask at this point? A) How old is the computer? B) Are you a new computer user or are you a power user? C) Have you made any recent changes to the computer? D) Who installed the software in the first place?
32. A computer is unable to send or receive communications on the local network. The indicator lights on the NIC are not lit or blinking. Where can you look to see if the NIC is failing? A) check the switch to which the NIC is connected B) check the Network Connection status in the Administrative Tools C) check the NIC's status in Device Manager D) check the Performance Monitor for error log entries
33. Which of the following symptoms would indicate that a computer may be overheating? A) The computer runs fine for a while, then unexpectedly freezes or shuts down. B) You hear a series of three beeps several times at startup. C) Printers and other peripheral devices become unavailable suddenly. D) The system takes longer than usual to respond to input from the mouse and keyboard.
34. A laptop seems to run fine, except that the images on the screen are very dim and difficult to see. You check the brightness settings and find that they are already at maximum. What is most likely to be the problem? A) The LCD panel has failed. B) The battery is low. C) The inverter has failed. D) The video output has been toggled to the external video port.
35. You upgrade the video driver on a Windows XP machine, and it fails to load Windows when you reboot it. What should you try first to correct the problem? A) Boot the computer in Video Recovery Mode. B) Use the installation disk to run Automated Recovery. C) Remove the video card and reboot normally. D) Boot the computer in Safe Mode.
Explanation / Answer
Multiple Questions : Answering 3
15 . D) The IDE cable needs to be replaced.
16. B) The USB hub at home has an older USB 2.0 device connected to it.
17. B) using a multimeter to test the resistance of the cable
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