36. At a gas station, a diesel pump nozzle that will not fit into a non-diesel a

Question

36. At a gas station, a diesel pump nozzle that will not fit into a non-diesel automobile is an example of ____?

a. Kaizen blitz

b. dpmo

c. Poka-yoke

d. External failure device

e. All of the above

37. At Scorla Automobiles, a few machines in the assembly section were faulty and had to be shut down till they were repaired. This reduced the output of automobiles for the quarter. In this case, the costs incurred by Scorla Automobiles for repairing the machines are an example of _____.

a. prevention costs

b. appraisal costs

c. internal failure costs

d. external failure costs

e. none of the above

38. Which of the following is not a part of Philip Crosby's philosophy of quality?

a. Quality means conformance to requirements but not elegance.

b. The only performance standard is Six Sigma.

c. There is no such thing as a quality problem.

d. The only performance measurement is the cost of quality, which is the expense of non-conformance.

39. Alex, the manager at Rues and West Inc., wants to know the sequence of the production process in the company to determine if any process can be combined or eliminated. In this case, a _____ will suit Alex's requirement.

a. run chart

b. scattergram

c. check sheet

d. histogram

e. flow chart

40. As we discussed in class, common cause variation is best considered:

a. Controllable at the source of the variation.

b. Called assignable cause as it is something that is periodic, yet common.

c. Can be reduced by statistical process control methods

d. The responsibility of the operator in charge on the production line. e. The responsibility of management overseeing the production line.

41. Testing whether a cellphone boots up the first time 100% correctly is an example of:

a. Supplier certification and management.

b. In-process control.

c. Finished goods control.

d. Statistical process control.

e. None of the above.

42. Which of the following is not related to a continuous metric?

a. Measured as the degree of conformance to a specification

b. x-bar and R-charts

c. p-chart d. Time

e. n-charts

43. Honda wants to monitor the number of blemishes (scratches, blisters, etc.) on the fenders of its cars using a statistical process control chart. The most appropriate type of SPC chart is:

a. X-bar.

b. R-bar chart.

c. CpK chart.

d. C-chart.

e. Q-chart

Explanation / Answer

36. Option c. Poka-yoke

Poka-yoke ensures that the machine, or device is made error proof by designing it in such a way that it does not work with objects that are not to be used withtha tmachinery. Hence, the example of diesel pump nozzle that will not fit into a non-diesel automobile is Poka-yoke

37. Option c. internal failure costs

Internal failure costs are failures or defects detected by company internally or before sending the product to the customer. Hence,  costs incurred by Scorla Automobiles for repairing the machines are an example of  internal failure costs

38. Option b. The only performance standard is Six Sigma.

Only performance standard is Six sigma is not part of Philip Crosby's philosophy of quality.

39. Option e. flow chart

A flowchart shows the sequence of production, and how the material is flowing in the process. A flowchart will help in determining if any process can be combined or eliminated.

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