You are the manager who employs a participantive control approach. You have conc

Question

You are the manager who employs a participantive control approach. You have concluded that corrective action is necessary to improve customer satisfaction, but first you need to convince your employees that the problem exists. What kind of evidence do you think employees will find more compelling; quantitative measurements or anccdotes from your interactions with customers? Explain your answer. You are the manager who employs a participantive control approach. You have concluded that corrective action is necessary to improve customer satisfaction, but first you need to convince your employees that the problem exists. What kind of evidence do you think employees will find more compelling; quantitative measurements or anccdotes from your interactions with customers? Explain your answer.

Explanation / Answer

I feel, quantitative measurements will be more compelling than anecdotes. The anecdotes are qualitative data which are subjective in nature. The employees may not feel that confident on that data and willing to react. The quantitative data sets are always more realistic and helps to give true picture without any bias. It acts as a proof for action to be kept for record in future.

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