nder which pa, be sure toanswer both. First,explain the conflict-tandling styles

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nder which pa, be sure toanswer both. First,explain the conflict-tandling styles a manager might a.m.), but the staff coeflict? Explain the rationale for your solution 3. This question contains two parts, circums company, with lunch. A major instead of 7 asans fapporiate. Next, imagine thut you run a small diner that serves breakfast manage the tances under to which each has moved into the neighborhood You need to open your diner two hours earlier each day lat S a.m come into work so early, and many have refused to do so. Which method would you use to 4. This question contains multiple parts; be sure to answer each. First, what is motivation, and why its it important for managers to understand how motivation works? Second, suppose thuat you are the manager of a Goodwill store.People make donations to the store as charitable contributions, and then the store sels the items to raise money for its charitab placement services for people who have aifficulty finding workj. Name motivate employees at the store. ble projects (mostly providing job training and employment at least one extrinsic reward and one intrinsic reward you might use to

Explanation / Answer

5 conflict management styles: Identified by Ralph Kilmann & Kenneth Thomas

Concerned parties get: One wins, one loses

Quick, unpopular decision; relationships harmed beyond repair

Concerned parties get: One wins, other loses

Emphasis on preserving relationships & minimizing losses

Concerned parties get: Both lose

Parties ignore and withdraw from conflict; destructive, does not engage

Concerned parties get: Both win

Maintains relationships; lesser time than collaboration & resolution

Concerned parties get: Both win

Takes time, relationships not important; addresses the conflict directly

Conflict resolution style one would use: Accommodating & compromising

Motivation

Motivation is used to influence performance and work. Two theories of workplace motivation are Maslow's Hierarchy of Needs and Two Factor Model.

Extrinsic motivation: Bonus, pay raise

Intrinsic motivation: Career growth; work outside one's normal job duties

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