1- Sam has worked for the company for 30 years and is very good, although slow a
ID: 378520 • Letter: 1
Question
1- Sam has worked for the company for 30 years and is very good, although slow at his job of putting together reports on the department’s performance. Recently, Susan, his new manager, talked with him about adopting a new software program that would make his job easier and quicker to accomplish, and allow him to take on additional responsibilities. Sam doesn’t want to adopt this new software because his old way of doing the reports has worked just fine. How would you describe the most likely cause of Sam’s resistance?
Multiple Choice
· fear of failure
· dispositional resistance
· peer pressure
· loss of status
past success
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2- The facilitation and support approach to overcoming resistance to change should be used when
Multiple Choice
people are resisting because of adjustment problems.
the initiators do not have all the information they need to make the change.
someone will clearly lose out in the change, and that person has considerable power to resist.
speed is essential and the initiators have considerable power.
there is a lack of information.
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3- Which of the following is not a driver or cause of organizational culture?
Multiple Choice
· organizational vision
· work attitudes and behaviors
· leaders’ behaviors
· national culture
industry environment
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4- Nonrational models of decision making explain how managers actually make decisions.
True or False
5- Alana says to her subordinates, in essence, “Let me provide tangible support to help you reach your goals.” Alana is engaging in
Multiple Choice
charismatic behavior.
intellectual stimulation.
individualized consideration.
idealized influence.
inspirational motivation.
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6- Listening effectiveness is positively associated with customer satisfaction but negatively related to employee job satisfaction.
True or False
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7- Fiedler’s contingency model identifies which leadership styles?
Multiple Choice
· transactional or transformational
· task-motivated or relationship-motivated
· trait or behavioral
· servant or laissez-faire
active or passive
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8- Organizations with hierarchical cultures are described as
Multiple Choice
internally focused and valuing stability and control.
externally focused and valuing flexibility.
internally focused and valuing flexibility.
externally focused and valuing stability and control.
both internally and externally focused and valuing flexibility.
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9- Wendy is a large-scale project manager. She can break down a project into its component parts, create the project timelines, and ensure that milestones are met. Wendy is much more focused on end results than specific roles or the overall mission of the organization. This is an example of ______ leadership.
Multiple Choice
· position-oriented
work group
optimal
task-oriented
relationship-oriented
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10- __________ is the use of manipulation, a cynical view of human nature, and a moral code that puts results over principles.
Multiple Choice
Machiavellianism
Narcissism
Psychopathy
Laissez-faire syndrome
Ethnocentrism
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11- The integrating style of conflict handling is appropriate in all conflict situations.
True or False
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12- Which of the following is not a characteristic of an out-group exchange?
Multiple Choice
· economic exchange
· formality
· negotiating the relationship between performance and rewards
· fewer common interests
mutual liking
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13- Which of the following is not a characteristic of an out-group exchange?
Multiple Choice
economic exchange
formality
negotiating the relationship between performance and rewards
fewer common interests
mutual liking
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14- Dana is trying to talk to a client from Russia, but his Russian accent is so thick that she can hardly understand what he is saying. In this situation, ________ hampers Dana’s communication with her client.
Multiple Choice
noise
genderflex
the use of jargon
a semantic barrier
low media richness
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15- In which way do employees waste time on social media?
Multiple Choice
conducting webinars
shopping online
surfing the Internet to research competitive products
calling customers
sending e-mails to coworkers
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16- Donna is highly agreeable. That means she is well suited for integrative negotiations.
True or False
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17- In which of the following situations would a leader’s situational control be considered high?
Multiple Choice
· leader-member relations good; task structure low; position power weak
· leader-member relations good; task structure high; position power weak
· leader-member relations poor; task structure high; position power strong
· leader-member relations poor; task structure low; position power weak
leader-member relations poor; task structure low; position power strong
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18- In Fiedler’s model, both high-control and low-control situations call for relationship-motivated leadership.
True or False
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19- Therese is making a presentation in one of her classes. Her PowerPoint slides contain several arithmetic errors that Kathy is finding distracting. This is an example of
Multiple Choice
decoding error.
noise.
encoding error.
feedback error.
failure of cross-cultural communication.
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20- A manager of an advertising firm appointed two employees to strike an advertising deal with one of their big clients. They were chosen as they had made a similar agreement previously with another client. Which of the following biases was the manager engaging in?
Multiple Choice
representativeness
framing bias
self-serving bias
anchoring
fundamental attribution error
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21- When other tactics will not work or are too expensive, the best approach to overcoming resistance to change is
Multiple Choice
manipulation and co-optation.
participation and involvement.
education and commitment.
explicit and implicit coercion.
facilitation and support.
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22- Programmed conflict is conflict that raises different opinions regardless of the personal feelings of the managers.
True or False
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23- Primary appraisals are perceptions of how you are able to deal or cope with a given demand.
True or False
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24- Which of the following is not an advantage of group decision making?
Multiple Choice
greater commitment to a decision
greater pool of knowledge
better understanding of the decision rationale
more visible role modeling
less time spent making a decision
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25- A(n) ________ helps new recruits integrate, assimilate, and transition to new jobs by making them familiar with corporate policies, procedures, culture, and politics and by clarifying work-role expectations and responsibilities.
Multiple Choice
sponsorship program
mentoring program
developmental network
realistic job preview
onboarding program
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26- Which of the following is false about stress?
Multiple Choice
· Stress can have positive consequences.
· Stress is not something to be avoided.
· Stress is not merely tension.
· All stress is bad.
The complete absence of stress is death.
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27- Madetra makes low-priced leather handbags and wallets. They keep their costs down, but have to cut some corners. Now, their rate of return is 25 percent. Madetra considers this a(n) ________ or “good enough” solution.
Multiple Choice
· minimizing
· intuitive
· satisficing
· rationalizing
optimizing
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28- Which of the following is not a suggestion as to improving communications between generations?
Multiple Choice
Match the degree of formality with the culture.
Use a variety of communication tools.
Embrace the most current technology.
Be aware of different values and motives.
Avoid stereotypes.
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29- Wayne has been studying ABC Corp. even before he interviewed for a position there. This is the __________ stage of organizational socialization.
Multiple Choice
· networking
· anticipatory
· encounter
· change and acquisition
· mentoring
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30- Sam is a manager for a large dry cleaning establishment. He supervises 23 people who perform relatively routine jobs that require minimal training. The shop is unionized, so Sam has little latitude when it comes to dismissing poor performers. However, he does have the authority to transfer employees and has been known to reassign poor performers to less desirable jobs on the line. Sam has a reputation for only transferring employees with just cause, and generally is viewed as a fair supervisor by his employees. Although he would like greater autonomy to determine salaries, Sam generally divides bonuses and raises equally among his employees. To do otherwise would likely create conflict with union members and representatives. According to Fiedler’s model, how would Sam’s position power be described?
Multiple Choice
· expert
· weak
· political
· strong
moderate
Explanation / Answer
1. Option b, dispositional resistance
dispositional resistance to change is the persons tendency to resist change since they have been doing something for a long time. Sam has been working for 30 years on the same thing and it has worked for him by using the old method. He is resisting this change to new soft ware becaus of his disposition resistance to change.
2. Option a. people are resisting because of adjustment problems.
facilitation and support is required when people are resisting to change because pf adjustment problems. These people are not able to adjust in the new environment hence they require facilitation from an expert and their support to adjust.
3. Option d, national culture
National culture is something that is on a much bigger level than an organization. and an organization's culture cannot have its effect on national culture. The other way could be possible. all other options are causes of organizational culture.
4. True
non rational models of decision making talks about decision making as always being risky and uncertain. this make it difficult for managers to make decisions and be rational about it.
5. Option C individualized consideration.
here alana is helping the employee by offering tangible support to help you reach his/her goals. this is invidual help or consideration for the employee.
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