20. In times of cr a. Decentralized b. Centralized at the bottom c. Centralized

Question

20. In times of cr a. Decentralized b. Centralized at the bottom c. Centralized at the top d. Spread through a wide span of management e. Flat 21. In customer specienduction firms produce goods in batches of one or a few products desi customer specification. a. service b. customer-induced c. continuous process d. small batch e. Mass 22. refers to the fact that services are perishable and cannot be stored in inventor a. Boundarylessness b. Tangible output c. Intangible output d. Flexible operations e. Centralization

Explanation / Answer

20. C. Centralized at the top.

Explanation: At the time of crisis, there needs to a very tight control on the entire organization. The direction needs to come from the top to avoid any confusion.  

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