Here are two types of virtual assistants. First there are ‘live’ computational m

Question

Here are two types of virtual assistants. First there are ‘live’ computational models of the face and brain as in (click on the link below and view the video):

https://vimeo.com/128835008

Second there are voice-only assistants in Google Assistant, Google Now, Siri, Alexa, and Cortana.

1. Describe the benefits and disadvantages of each type (‘live’ computational and voice-only) with respect to Nielsen’s five quality components of usability1. [10 points]

2. What are benefits and disadvantages of each type when making an HCI for speakers of different languages using the same HCI at the same time? [10 points]

Explanation / Answer

Virtual assistance:-

A virtual assistant is a self-employed administrative or personal assistant who works remotely (usually at home) for various clients. When most people hear "virtual assistant," they assume it's a secretary who works from home.

There are a variety of virtual assistants and they all have different skills. Some may gear their work more toward scheduling and logistics, while others may focus on web-based services like manning email accounts, doing research or social media. Here are just a few things they can help you with.

.live computational models:- in thevideo an Auckland simulator is shown,whc is highly realistic one,in which human faces are shown with different facial expressions,according to the situation and will replay accordingly.it is done through the animation, where we will see a realistic person face through computer, and also voices are generated ,this speech could be real or also could be computer generated.this voice device are seen in mobiles like iphone siri. Where a lady voice is heard for any work,this is virtual assistance,they act like your personal assistant for any work.

1. advantage and disadvantage

advantage:-

1.Make Self-Service a Cornerstone of your Support Program

Enable customers to self-serve effectively, even for complex journeys like booking travel, getting quotes, updating plans, and checking the status of orders, wherever and however they want.

2.Take Customer Satisfaction to New Heights

Improve CSAT with chatbots that engage customers in natural human-like conversations that learn from every interaction. Make finding support enjoyable and useful for customers.

3.Reduce Support Costs in Every Channel

Reduce phone, email, and chat volumes into your contact centers by up to 65% and make agents available to handle more complex queries.

4.Gain Valuable Insights into Your Business

Capture the “Voice-of-the-Customer” and gain valuable insights from customer conversations. Identify opportunities to improve products, customer service, and generate new revenue streams.

DISADVANTAGES:-

1.

Emergency calls :

Another major concern with VOIP involves emergency 911 calls. Traditional phone equipment can trace your location. Emergency calls are diverted to the nearest call center where the operator can see your location in case you can't talk. However, because a voice-over-IP call is essentially a transfer of data between two IP addresses, not physical addresses, with VOIP there is currently no way to determine where your VOIP phone call is originating from.

2.VoIP Voice Quality :

VoIP has a bit to improve on Voice Quality, but not in all cases. VoIP QoS(Quality of service) depends on so many factors: your broadband connection, your hardware, the service provided by your provider, the destination of your call etc.

3.Security :

This one is the last in this list, but it is not the least! Security is a main concern with VoIP, as it is with other Internet technologies. The most prominent security issues over VoIP are identity and service theft, viruses and malware, denial of service, spamming, call tampering and phishing attacks.

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