it is very important to have team support when project under live .This golive a
ID: 3808578 • Letter: I
Question
it is very important to have team support when project under live .This golive and and support phase consists of two phases i)project closing : in this phase system is used in efficiently in day to day operations and resolving of issues will be done and finally project sign off will be give ii)Continous improvement:This phase begins with support team of the production and involved in resolving live process issues and changemanagement will also be conducted by conduting end user training during this phase the follwoing production support is given i)providing on-site support during go-live 2)resolving technical issues 3)handovering support and system support to client 4)conducting project closing meeting 5)Monitoring system 6)finally conducting Review and optimization meetingsv
Explanation / Answer
The purpose of this phase is to cut over to live productive operation and to continuously support and improve live operations. The Go-Live and Support phase consists of two distinct phases. First, the project is completed with a formal "Project Closing". During this time, the system is used productively in day-to-day operations, all issues and problems are resolved, transition to the production support team finalized, knowledge transfer completed, and the project signed off. Subsequently, the "Continuous Improvement" phase begins during which the production support team monitors the system and resolves live business process issues. Proper change management procedures are established and ongoing end user training is conducted. Plans are made to continuously review and improve business processes and the "Review and Optimization Conference" is scheduled and conducted.
The following lists the tasks that have to be completed during this implementation phase:-
Task Description Results Est. duration Team Members 1. Production support 22 hrs. 1.1 Provide on-site support during initial go-live One consultant on-site to immediately respond to any issues 20 hours One consultants, Business One project manager, client IT administrator 1.2 Resolve critical outstanding critical business or technical issues All critical outstanding issues resolved N/A Client IT administrator, client functional leads, One consultants 1.3 Hand over support and system administration to client team -Client team has taken over support and system administration-Go-Live checklist in PartnerEdge Portal has been completed to activate support 2 hours Client IT administrator, client project manager, One consultants 2. Project closing 2 hours 2.1 Conduct project closing meeting -Project plan reviewed
-All milestones completed successfully
-"Review and Optimization Conference" scheduled
-Customer has signed final project acceptance 2 hours Project team 3. Continuous improvement 4 hours 3.1 Monitor system -All issues are recorded
-Enhancements to performance, functionality, usability, etc are recorded N/A Client IT administrator, client project manager, client functional leads 3.2 Conduct "Review and Optimization Conference" -"Review and Optimization Conference" completed
-Post Go-Live checklist completed 4 hours Project team
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