Your VP of Operations has just come to your office to discuss the need to train

Question

Your VP of Operations has just come to your office to discuss the need to train his employees on the new ERP system recently implemented. You remind him that training did occur, last month. He says" well, t obviously didn't work, did it?" and suggests you find another way to training his people, or do the training all over again. You ask what the problem is and he says that they are making a lot of mistakes and orders are going out to customers all wrong, causing a lot of order returns and unhappy customers. You suspect something else may be going on, so you ask him to give you a week to look into this issue. Your first step should be to O review effectiveness evaluation tools used for last month's training O go grab a cup of coffee. It's gonna be a rough week... conduct job satisfaction surveys, to check employee morale o conduct customer satisfaction surveys to confirm the VPs claims that customers are not happy with his people's performance Previous Next No new data to save. Last checked at 9:08am Submit Quiz

Explanation / Answer

In the above case reviewing what went wrong in last months training would be the first step , this is because the vp being a part of management team won't lie about what he claims. Grabing a cup of coffee obviously wouldnt be the option. Following would be the steps that would be followed

Firstly reviewing effectiveness evaluation tools used for last months training , and then doing a job satisfaction survey to check the employee morale would be done and even if it doesnt work then a customer satifaction survey would be done as a last resort.

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