For an automobile manufacturer, each of the following below is an example of a c

Question

For an automobile manufacturer, each of the following below is an example of a cost of quality. Categorize each expense: which cost does it represent?

The wrong seat colour is delivered to the assembly line. For now, the delivered seats are installed, but after assembly, the car will be sent to the rework area of the factory and the correct colour seats will be installed.

After final assembly, a worker starts the car, accelerates to highway speeds (the car is on “rollers” so it doesn’t actually move), and then the brakes are applied. This is to ensure the brakes work.

Technician’s experiment with different types of paint nozzles, temperature, and humidity levels in the “painting” room to determine the ideal equipment and environmental conditions for applying the paint. They wish to provide an even, blemish-free finish.

While still under warranty, the car’s power window stops functioning and needs to be replaced.

A higher price supplier, but one with a better record of defect free production, is chosen to provide electronics for assembly.

the categroies are1. prevention. 2. apprisal. 3. internal failure. 4. external failure.

Explanation / Answer

1. internal failure- they noticed that it is delivered wrong color seats to the car, rather its original seats. it is observed that and it is because of internal failure only.

2. it comes under prevention. in this the engineers were checked whether the breaks of the car are working or not. it comes under prevention of the problem, which leads to huge damage.

3. external failure- where the customer noticed that the car power window is not functioning and the same brings to the unit for repair. it happens because of the external failure.

4. apprisal- technician's experiment with different types of paint nozzles, temparature and humidity levels in the painting room to determine the ideal equipment and environmental conditions for applying the paint. they wish to provide an even blemish-free finish.

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