One advantage of personal observation is? _____________. A. observers can see th
ID: 3823482 • Letter: O
Question
One advantage of personal observation is? _____________.
A. observers can see the obstacles to performance
B. workers pay closer attention to their work when the boss is watching
C. the observations are objective and complete
D. the observer has the chance to develop a relationship with the worker
E. the observer gains? firsthand, unbiased information
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To be useful for? control, information must be? ______________.
A. the right? type, at the right? time, and in the right amount
B. computer generated and available electronically
C. statistical and objective
D. ?first-hand, oral reports
E. in written form
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Within appropriate? limits, employees at ABC Company can make decisions about how and when they perform work. Each one must submit reports of their weekly work along with their time cards. This is evidence of an effective? _____________.
A. ?checks-and-balance system
B. incentive program
C. ?records-keeping system
D. control system
E. employee empowerment program
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During her termination? interview, Claudette learned her manager had read her personal
bloglong dash—and
found Claudette was sharing insider information with her readers. She claimed her privacy had been invaded. Her? manager's explanation was? ___________.
A. it owned the equipment and had every right to monitor its use
B. she was creating a hostile environment because others in the office did not have their own blogs
C. the content of her blog could be considered offensive by management
D. the company needed to ensure company secrets? weren't being leaked
E. she had signed the electronic monitoring policy and should have known she had violated it
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Which one of the following activities would be most difficult to quantify and? measure?
A. The impact on profits of reducing overtime.
B. The effect of advising events on student enrollment at a university.
C. The cost of developing a new pharmaceutical product.
D. The effect of the company summer picnic on employee morale.
E. The impact of the economy on sales.
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Personal observation is considered an inferior source of information because? ____________.
A. managers infer too much from what they see and will reach false conclusions
B. managers get too bogged down in the details
C. it is not quantitative
D. managers tend to engage in conversations with the people being observed
E. the observer may miss something important
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It is important to carefully select what activities will be measured because? ___________.
A. some necessary activities detract from accomplishment of organizational goals
B. of the Pareto Principle
C. what gets measured gets monitored
D. of the Peter Principle
E. measuring is time consuming and time is limited
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Kontek knew a drill bit could make approximately? 100,000 holes within tolerance before the bit was so worn that the hole size was too small. So it changed the bits after about? 95,000 holes drilled. This is an example of? _____________ control.
A. feedback
B. feedforward
C. concurrent
D. preventive
E. facedown
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In a global? organization, managers must often rely on? _________ and technology to control its operations.
A. financial ratios
B. formal reports
C. video surveillance
D. physical trips to the? far-flung sites
E. concurrent feedback
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Statistical reports can tell managers what happened but tend to omit? _____________.
A. why it happened
B. who was responsible
C. where it happened
D. details
E. when it happened
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Managers can help to reduce the likelihood of workplace violence by? ____________.
A. providing onsite exercise equipment so employees can work off their frustrations
B. hiring more employees so no one will experience burnout
C. managing by walking around
D. screening all applicants to disqualify candidates with any hint of violence in their backgrounds
E. declining to hire spouses or significant others to keep? romance-based violence out of the workplace
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At a? fast-food restaurant, cooks hear a symphony of buzzers and beepers. Some tell the burger people when to turn the meat and when to remove it from the grill. Others warn that the french fries are done. Each of these is a type of? ___________ control.
A. facedown
B. feedforward
C. feedback
D. preventive
E. concurrent
Explanation / Answer
1.
One advantage of personal observation is ______________.
Solution:
Since the observations are done on personal basis, there is no ambiguity or filtering of information. Hence, the correct option is:
E. the observer gains firsthand, unbiased information.
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2.
To be useful for control, information must be ______________.
Solution:
It is necessary for the information to be accurate and correct for any analytics to be performed on it. Hence, the correct option is:
A. The right type, at the right time, and in the right amount
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3.
Within appropriate limits, employees at ABC Company can make decisions about how and when they perform work. Each one must submit reports of their weekly work along with their time cards. This is evidence of an effective _____________.
Solution:
The performance and work progress can be controlled in a better way with the above-mentioned technique. Hence, the correct option is:
D. control system
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4.
During her termination interview, Claudette learned her manager had read her personal bloglong dash—and found Claudette was sharing insider information with her readers. She claimed her privacy had been invaded. Her manager's explanation was ___________.
Solution:
The privacy of the data is important for any company and there is always a thread of the data being leaked. Hence, the correct option is:
D. The company needed to ensure company secrets weren't being leaked
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5.
Which one of the following activities would be most difficult to quantify and measure?
Solution:
The morals of an employee cannot be measured as a quantity. Hence, the correct option is:
D. The effect of the company summer picnic on employee morale.
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6.
Personal observation is considered an inferior source of information because _________
Solution:
The observation is done on different levels to extract all the required information. On an individual basis, not all information is extracted. Hence, the correct option is:
E. the observer may miss something important
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7.
It is important to carefully select what activities will be measured because _________
Solution:
Keeping a record of all the activities is a good way to analyze the progress or changes. Therefore, it is necessary to keep a track of all the activities to be measured. Hence, the correct option is:
C. what gets measured gets monitored
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8.
Kontek knew a drill bit could make approximately 100,000 holes within tolerance before the bit was so worn that the hole size was too small. So, it changed the bits after about 95,000 holes drilled. This is an example of _____________ control.
Solution:
Feed forwards control is based on the output or result of the previously occurred instance in order to improve the previous result. Hence, the correct option is:
B. feedforward
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9.
In a global organization, managers must often rely on _________ and technology to control its operations.
Solution:
The events and activities are recorded on formal reports to keep a track of all the progress made in the project. Hence, the correct option is:
B. formal reports
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10.
Statistical reports can tell managers what happened but tend to omit _____________.
Solution:
The statistical reports only record the results and data in form of quantity. The reason for a certain result is not highlighted in the stats. Hence, the correct option is:
A. why it happened
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11.
Managers can help to reduce the likelihood of workplace violence by ____________.
Solution:
It is good to check the candidates for any hint of violence while they are going through the recruitment process. Hence, the correct option is:
D. screening all applicants to disqualify candidates with any hint of violence in their backgrounds
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12.
At a fast-food restaurant, cooks hear a symphony of buzzers and beepers. Some tell the burger people when to turn the meat and when to remove it from the grill. Others warn that the french fries are done. Each of these is a type of ___________ control.
Solution:
The technique used to observe the activities/events and then adjust it in real time is known as concurrent control. The buzzers and beepers act as a real-time signal to the workers. Hence, the correct option is:
E. concurrent
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