) 2 4 Investing money in appraisal activities alone (without investing in preven
ID: 383429 • Letter: #
Question
) 2 4 Investing money in appraisal activities alone (without investing in prevention costs) would likely: a) Not significantly impact internal and external failure costs. b) Increase internal failure costs but cause external failure costs to decline. c) Cause both internal and external failure costs to decline. d) Increase external failure costs but not affect internal failure costs. You are the student representative in a team put together by the registrar to help identify the (yet unknown) causes and resolve the problem of inordinate delays in some registration cases. What would be the best quality tool, in your opinion, to begin with? a) Checklist/check sheet b) Pareto chart c) Process map d) Cause-and-effect (fishbone chart) diagram Student complaints about mistakes in the registration process are growing. I wish to find out if there is a pattern in the complaints, identify the complaints that affect students the most, determine the root causes for those complaints, and take corrective action, in that order. What is the best sequence of application of the quality tools described below to fulfill my objective? a) Check sheet-Pareto chart—cause-and-effect diagram b) Cause-and-effect diagram–Pareto chart—check sheet c) Pareto chart—cause-and-effect diagram-check sheet Evaluating the quality of which item below would particularly call for the use of the SERVQUAL model? a) The quality of an automobile b) The quality of a movie c) The quality of a sandwich d) The quality of a student's performance in a final exam 5Explanation / Answer
Question No. 2: Investing money in appraisal system alone (without investing in prevention costs) would likely:
Answer Option:d) Increase external failure costs but not affect internal failure costs
Reason: Because prevention costs prevent external failure in the form of preventing to reach quality defect product in the market or to the customer.
Question No. 3: You are a student representative in a team put together by the registrar to help identify the (yet unknown) causes and resolve the problem of inordinate delays in some registration cases. What would be the best quality tool, in your opinion to begin with:
Answer Option: d) Cause and effect (Fishbone chart) diagram
Reason: Because Cause and effect is used to identify the unknown causes and to reach out the source of the problem by identifying the root cause.
Question No. 4: Students complaint about mistakes in the registration process are growing. I wish to find out if there is a pattern in the complaints. Identify the complaints that affect student the most, determine the root causes of that complaints and take corrective action in that order. What is the best sequence of the application of the quality tools described below to fulfill my objective?
Answer Option:a) Check sheet- Pareto chart - Cause and effect diagram
Reason: In my opinion first shall prepare check sheet to check the problem causing elements and their frequency then will go for Pareto chart in which individual contributing values shall be represented with the help of bars in descending order and cumulative total total of values shall be represented with the help of lines and finally probable causes of complaints shall be arranged as a skeleton of the fish and final effect shall be written on the mouth of the fish with the use of cause of effect diagram and then each hypothesis shall be tested and after finding the best suitable hypothesis a root cause shall be determined and a corrective action shall be taken against the same.
Question No. 5: Evaluating the quality of which item below would particularly call for the use of SERVQUAL model?
Answer Option:a) The quality of an automobile
Reason: The term SERVQUAL represents the Service Quality. So this is the model mainly based on measuring the service quality with respect to consumer expectations hence this model can be used for measuring the quality of an automobile.
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