Please read the case study: \"Technology, a Songwriter, and United Airlines\", s

Question

Please read the case study: "Technology, a Songwriter, and United Airlines", see if you can (a) describe whether the action taken by United Airlines to repair the damage done by Carroll's video was adequate, (b) discuss the actions that United Airlines should take to prevent future customer service incidents.The complete story is atwww.davecarrollmusic.com (Links to an external site.)Links to an external site. and click on "News" and then "United Breaks Guitars." Discuss your comments in 2 paragraphs.

Explanation / Answer

a.) In addition to what united airlines has done , following steps should be taken:

b.) Future actions should be

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