PA 4-3 Glenn Dental Clinic provides... Glenn Dental Clinic provides general dent
ID: 383997 • Letter: P
Question
PA 4-3 Glenn Dental Clinic provides... Glenn Dental Clinic provides general dental care to residents of Philadelphia on a walk-in basis. The clinic has started receiving complaints from patients that the waiting time is too long and has asked you to investigate whether this problem can be solved Upon arrival, customers first receive a series of paperwork from the receptionist and fill out relevant information such as personal health records and insurance provider. The form is then handed back to a receptionist who enters the information into the computer system for the dentist to see. A dental assistant then takes an X-ray from the patient. A dentist then performs the check-up and discusses any issues with the patient.Based on conversations with staff members at the clinic, you have obtained the following information on the process It takes about 5 minutes for a customer to fill out the paperwork. Entry of information on the paperwork into the system and verification with past records takes another 5 minutes for a receptionist. There are 2 receptionists It takes 15 minutes on average for the dental assistant to take an X-ray. There are 3 dental assistants on shift at any moment. There are 10 dentists working at the clinic. Each check-up takes 30 minutes on average Table 1 summarizes the process data collected above Staffing (Number of Workers) Processing Time (Minutes per Patient) Resources ProcesS A. Self-serve B. Receptionists C. Dental Assistant D. Dentist Paperwork Data Entry X-ray Check-up 10 30 Assume that there exists unlimited demand, unless otherwise stated. Assume further that the dentist gets paid $100.00 per hour while receptionist and dental assistant get paid $30 per hour Instruction: Round "cost of direct labor" to 2 decimal places a. What is the labor content? 50 minutes per patient b. What is the cost of direct labor? 60.00 per patientExplanation / Answer
** Example calculation - 60 x 2/5 = 24
The capacity of the clinic is 12 patients per hour. This is also the flow rate.
(a)
Total labor content - The total labor content is defined as the time sum of all process steps = 5+15+30 = 50 minutes
(b)
Cost of direct labor - The cost of direct labor is defined as the total wages per unit of time divided by the flow rate per unit of time =
The total wages per unit of time = 10 x $100 + (3+2) x $30 = $1,150 per hour
Flow rate = capacity = 12 per hour
Cost of direct labor = 1150 / 12 = $95.83
Resources Staffing (No. of workers) Processing time (minutes per patient) Effective capacity(patients per hr.) A - 5 12 B 2 5 24 ** C 3 15 12 D 10 30 20
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