4-1. What is EC, and what different approaches to competing in cyberspace do com

Question

4-1.   What is EC, and what different approaches to competing in cyberspace do companies use?  

4-2.   What are the primary forms of e-government? Provide examples for each.  

4-3.   Compare and contrast the click-only and the bricks-and clicks approaches to conducting business online.  

4-4.   Describe the effects of disintermediation.  

4-5.   Describe social commerce and explain how companies can leverage consumers’ social networks.   4-6.   Describe the benefits and drawbacks of e-tailing. MyMISLab  

4-7.   What is the online consumer’s hierarchy of needs, and why is it important for e-tailers?  

4-8.   Describe the differences between SEO, search marketing, and sponsored search.  

4-9.   Describe m-commerce and explain how it is different from regular EC.  

4-10.   What is showrooming, and how has it affected offline retailers?  

4-11.   Compare and contrast online banking and online brokerage.  

4-12.   How does taxation pose a threat to EC?  

4-13.   How does net neutrality pose a threat to EC?

Explanation / Answer

4-1)Answer:

E-commerce (electronic commerce or EC) is the buying and selling of goods and services, or the transmitting of funds or data, over an electronicnetwork, primarily the internet. These business transactions occur either as business-to-business, business-to-consumer, consumer-to-consumer or consumer-to-business.

->Electronic commerce is the exchange of goods, services, and money among firms,between firms and their customers, and between customers, supported by communicationtechnologies and, in particular, the Internet.

4-2.) primary forms of e-government:

a)Government-to-citizen (G2C) :

The majority of government services come under this application, towards providing citizens and others with comprehensive electronic resources to respond to individuals’ routine concerns and government transactions. Government and citizens will continuously communicate when implementing e-government, thus supporting accountability, democracy and improvements to public services. The primary goal of e-government, is to serve the citizen and facilitate citizen interaction with government by making public information more accessible through the use of websites, as well as reducing the time and cost to conduct a transaction (Ndou, 2004). In applying the idea of G2C, customers have instant and convenient access to government information and services from everywhere anytime, via the use of multiple channels. In addition to making certain transactions, such as certifications, paying governmental fees, and applying for benefits, the ability of G2C initiatives to overcome possible time and geographic barriers may connect citizens who may not otherwise come into contact with one another and may in turn facilitate and increase citizen participation in government

b) Government-to-business (G2B):

Government to business, or G2B, is the second major type of e-government category. G2B can bring significant efficiencies to both governments and businesses. G2B include various services exchanged between government and the business sectors, including distribution of policies, memos, rules and regulations. Business services offered include obtaining current business information, new regulations, downloading application forms, lodging taxes , renewing licenses, registering businesses, obtaining permits, and many others.

c)Government-to-government (G2G) :

This refers to the online communications between government organizations, departments and agencies based on a super-government database. Moreover, it refers to the relationship between government and its employees as outlined below. The efficiency and efficacy of processes are enhanced by the use of online communication and cooperation which allows for the sharing of databases and resources and the fusion of skills and capabilities. It renders information regarding compensation and benefit policies, training and learning opportunities, and civil rights laws in a readily accessible manner (Ndou, 2004).

d)Government-to-employee (G2E):

Government to employee is the least sector of e-government in much e-government research. Some researchers consider it as an internal part of G2G sector and others deal with it as a separate sector of egovernment .G2E refers to the relationship between government and its employees only. The purpose of this relationship is to serve employees and offer some online services such as applying online for an annual leave, checking the balance of leave, and reviewing salary payment records, among other things (Se). It is a combination of information and services offered by government institutions to their employees to interact with each other and their management. G2E is a successful way to provide e-learning, bring employees together and to encourage knowledge sharing among them.

4-4)effects of disintermediation:

->Death of the salesman??-Adecad ago it was in the hands of the sales person.today the buyer has it too.buyers now engage sales people far later in the sales cycles or not at all.

->Reduced profit margins/loss for organizations who fail to adapt to the internet explosion.

->Cause of conflicts between many companies and their business partners including sales people,rep firms,distributors,dealers and retailers.

->Information overload-buyers are distracted by too much information.

4-6.) benefits and drawbacks of e-tailing:

benifits:

drawbacks of eTailing:

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