First, select one of the four perspectives of the balanced scorecard model (Fina
ID: 384639 • Letter: F
Question
First, select one of the four perspectives of the balanced scorecard model (Financial, Customer, Internal Business Process, or Learning and Growing). With that perspective in mind, discuss its importance within healthcare operations management. Address the following questions as you develop your response:
Why is your chosen perspective important?
What are the strengths of that perspective?
What are the limitations of that perspective?
Offer an example of how that perspective is applied in healthcare.
If it is not managed correctly, how might it impact operations management?
Explanation / Answer
The selected perspective is customer. In health care customer is the patient who visited the healthcare for treatement of medical problem.
Why is your chosen perspective important?- It isimportant because healthcare organization are setup for treating patient. No patient means no logic of having healthcare
What are the strengths of that perspective?- When ever customers will be satisfied with the organization they will visit the organization often.In this case if the patients are provided with proper diagnosis and most patients are cured thorugh the diagnosis of the hospital, they will visit it often and even refer to their circle.In healthcare setup acquiring loyal customers is necessity.
What are the limitations of that perspective?-If any customer dissatisfied with the service then they will first stop visiting the hospital and even convince their circle not to visit their.In healthcare dissatisfaction of a patient cost more to the organization.
If it is not managed correctly, how might it impact operations management?- The organization will be in deep trouble and in this case if the patients are not managed properly, it will bring significant issues in operation.
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