he VP of customer service has expressed concern over a project in which you\'re
ID: 3852544 • Letter: H
Question
he VP of customer service has expressed concern over a project in which you're involved. His specific concern is that if the project is implemented as planned, he'll have to purchase additional equipment to staff his customer service center. The cost was not taken into consideration in the project budget. The project sponsor insists that the project must go forward as originally planned or the customer will suffer. Which of the following is true?
Question 4 options:
The VP of customer service is correct. Since the cost was not taken into account at the beginning of the project, the project should not go forward as planned. Project initiation should be revisited to examine the project plan and determine how changes can be made to accommodate customer service.
The conflict should be resolved in favor of the customer.
The conflict should be resolved in favor of the project sponsor.
The conflict should be resolved in favor of the VP of customer service
The VP of customer service is correct. Since the cost was not taken into account at the beginning of the project, the project should not go forward as planned. Project initiation should be revisited to examine the project plan and determine how changes can be made to accommodate customer service.
The conflict should be resolved in favor of the customer.
The conflict should be resolved in favor of the project sponsor.
The conflict should be resolved in favor of the VP of customer service
Explanation / Answer
Answer: The conflict should be resolved in favor of the customer.
Explanation: Conflicts between stakeholders should always be resolved in favor of the customer. This
question emphasizes the importance of identifying your stakeholders and their needs as
early as possible in the project.
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