All of the following are characteristics of Total Quality Management (TQM) excep
ID: 387032 • Letter: A
Question
All of the following are characteristics of Total Quality Management (TQM) except:
A. TQM requires a strategic approach by the company.
B. TQM emphasized continuous improvement in all aspects of the product or service being offered.
C. All of the answers are characteristics of TQM.
D. TQM is applicable only to manufacturing entities.
2. External failure costs include all of the following except:
A. customer complaint costs
B. inspection and testing costs
C. warranty claims costs
D. product liability costs
3. Walter Shewhart developed the:
A. control chart
B. process flow chart
C. check sheet
D. histogram
4. Consider the number of standard deviations used to calculate the upper and lower control limits for a control chart (i.e. z = 3 on each side of the mean vs. z = 6 on each side of the mean). We would need to:
A. decrease the standard deviation in order to move from three sigma quality to six sigma quality.
B. increase the standard deviation in order to move from three sigma quality to six sigma quality.
C. decrease the mean in order to move from three sigma quality to six sigma quality.
D. adjust the tolerances in order to move from three sigma quality to six sigma quality.
5.A process is generally considered to be in control when:
A. most of the sample points are close to the center line without trending toward the control limits.
B. All of the answers are true concerning an in control process.
C. the sample points are randomly distributed with about the same number above the center line as below.
D. there are no sample points outside of the control limits.
Explanation / Answer
The correct answer is option C.
Total Quality Management (TQM) are practices done by the organization to meet the highest level of quality. The important thing is to improve the operation in order to meet the quality in order to maintain customer satisfaction. It focuses on the fact that the in order to meet the quality, everyone in the organization should work collaboratively towards achieving it.
The company and the managers are responsible to provide training to their employees effectively so that they can work efficiently to meet the quality standards. Organization need to keep a track whether TQM is met. It can't be above and below the set specifications. They need to focus on Just In Time (JIT) concept to have just correct the amount of inventory to conduct the projected production numbers.
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