When flying, airlines provide several methods of check-in. Check-in options are

Question

When flying, airlines provide several methods of check-in. Check-in options are provided online, at the ticket counter (with a human), or kiosks. Use the Internet to locate airport kiosk page of one (1) major airline (such as United’s Airport Kiosk page). Describe the key factors that constitute a user friendly check-in experience. Examine the major design flaws and features of the airline you researched. Recommend one (1) feature you would like to add or eliminate.

Mobile devices use touch screens to interact with the individual. Select a mobile device and identify three (3) important usability features that are important to you when purchasing this type of mobile device. Provide a rationale for your response

Explanation / Answer

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Airline :Air India

A friendly check-in experience is determined by the ease with which osmebody who has no idea of how to check in is able to check in due to the well documented and easy to use interface. Some of the dsign flaws are that the categories of check in are not well arranged. The software roadmap of the kiosk is not clear. Would add the feature where somebody who will fly as a student or an army child doesn't need to go to the counter ot check in.

Mobile device : One plus 5

Excellent camera, great screen and thin body

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